IAM Support Engineer (24/7) – Healthcare IT Security

GlobalLogic; Región Centro; Presencial; MXN 433.425 - 606.796; Jornada completa

Descripción de la vacante

A leading IT services provider in Mexico is seeking a Customer Support Engineer specialized in Identity & Access Management (IAM) to enhance their healthcare IT security operations. The role involves diagnosing complex authentication issues, supporting enterprise clients through a 24/7 rotation, and ensuring seamless system integration for enhanced security. Ideal candidates will possess strong troubleshooting skills in enterprise environments and communicate effectively in English.

Formación

• Strong experience in Identity & Access Management (IAM).
• Experience troubleshooting complex authentication issues.
• Ability to work in a 24/7 support rotation.

Responsabilidades

• Diagnose and resolve complex authentication & access issues.
• Analyze logs and isolate root causes.
• Support critical incidents in a 24/7 rotation model.

Conocimientos

Troubleshooting

Strong debugging

Log analysis

Certificates & directory integrations

Enterprise systems

Strong English communication

Herramientas

Windows

macOS

Citrix

Descripción del empleo

A leading IT services provider in Mexico is seeking a Customer Support Engineer specialized in Identity & Access Management (IAM) to enhance their healthcare IT security operations. The role involves diagnosing complex authentication issues, supporting enterprise clients through a 24/7 rotation, and ensuring seamless system integration for enhanced security. Ideal candidates will possess strong troubleshooting skills in enterprise environments and communicate effectively in English.