IAM Operations Analyst: Secure Access & Data Quality

McDonald's; Ciudad de México; Presencial; MXN 632.377 - 843.170; Jornada completa

Descripción de la vacante

A leading global restaurant brand is looking for an Identity Access Management Analyst in Mexico City. This role involves supporting IAM services, handling ticket queues, and collaborating with various stakeholders. The ideal candidate should have over three years of experience in technical operations, familiarity with IAM tools like Active Directory, and excellent interpersonal skills. This full-time position emphasizes continuous improvement in user experience and operational efficiency.

Formación

• 3+ years of related hands‑on technical operations analyst experience.
• Experience with IAM tools and/or processes is required.
• Good understanding of IAM and security best practices.
• Collaborative team player who will work closely with IAM department and other teams.

Responsabilidades

• Provide stellar IAM user and stakeholder support.
• Process IAM operations ticket queue (requests and incidents).
• Investigate and remediate any action alerts.
• Conduct reporting and data clean-up activities.

Conocimientos

User administration

Security operations

Data analytics

Technical documentation

Collaboration

Herramientas

Active Directory

EntraID

ADFS

Saviynt

SailPoint

Beyond Trust

CyberArk

ServiceNow

Jira

Confluence

Descripción del empleo

A leading global restaurant brand is looking for an Identity Access Management Analyst in Mexico City. This role involves supporting IAM services, handling ticket queues, and collaborating with various stakeholders. The ideal candidate should have over three years of experience in technical operations, familiarity with IAM tools like Active Directory, and excellent interpersonal skills. This full-time position emphasizes continuous improvement in user experience and operational efficiency.