Hybrid Technical Services Engineer — Database Expert

MongoDB Inc.; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

MongoDB in Mexico City is seeking Technical Services Engineers to diagnose and solve complex MongoDB problems for our customers. You will advise on architecture, performance, recovery, and security across Atlas, Cloud Manager, and the broader MongoDB ecosystem.

You’ll work with our largest customers in a hybrid setup, mentoring new engineers and contributing to internal tools for diagnostics and automation. Strong English communication and hands-on systems engineering experience are essential.

Formación

• Systems engineering experience including Linux performance, memory management, I/O tuning.
• Strong understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS).
• Storage engineering experience: NAS, SAN, SSD, multi-pathing, caching.
• Experience building and maintaining complex production database systems.
• Ability to read code and scripting in Java, Python, C/C++, JavaScript, Go, etc.
• Excellent English written and verbal communication.

Responsabilidades

• Resolve complex MongoDB issues for customers, advising on best practices.
• Work with customers on architecture, performance, recovery, security, and scalability.
• Mentor new team members and contribute to knowledge of new product lines.
• Develop internal tools for performance benchmarking and diagnostics.

Conocimientos

Systems engineering

Networking

Storage

Database systems

Programming

English

Troubleshooting

Collaboration

Problem solving

Herramientas

Git

Kubernetes

AWS

GCP

Azure

Descripción del empleo

MongoDB in Mexico City is seeking Technical Services Engineers to diagnose and solve complex MongoDB problems for our customers. You will advise on architecture, performance, recovery, and security across Atlas, Cloud Manager, and the broader MongoDB ecosystem.

You’ll work with our largest customers in a hybrid setup, mentoring new engineers and contributing to internal tools for diagnostics and automation. Strong English communication and hands-on systems engineering experience are essential.