Hybrid Customer Support Pro - Loyalty & TA

BP Business Solutions India Private Limited; Ciudad de México; Híbrido; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life & health insurance

Annual cash bonus

Pension plan

Descripción de la vacante

bp is establishing a Business and Technology Centre in Santa Fe, Mexico City, to enhance customer experience and drive innovation. The role sits in the Customer Service team supporting Travel Centers of America programs and loyalty initiatives, with a hybrid office/remote schedule three days a week.

The successful candidate will handle customer inquiries, bookings, and payments, while collaborating with U.S. locations to ensure quality service and efficient issue resolution.

Formación

• High School diploma required.
• Prior customer service experience desirable.
• Excellent Computer Skills.
• Advanced English proficiency is a must.

Responsabilidades

• Listen and respond to customers to understand needs and resolve issues.
• Record customer feedback and actions in the tracking system.
• Provide information about products, services, or programs.
• Respond professionally to emails or social media messages with proper grammar and tone.
• Take parking reservations, determine charges, and process payments.
• Perform special projects and respond to feedback from websites or apps.
• Seek ways to improve procedures for better efficiency and service.
• Analyze situations and escalate to a Team Lead when needed with full details.
• Assist and train other Customer Support members on programs and tools.

Conocimientos

Advanced English

Customer Service

Communication Skills

Patience

Educación

High School Diploma

Descripción del empleo

bp is establishing a Business and Technology Centre in Santa Fe, Mexico City, to enhance customer experience and drive innovation. The role sits in the Customer Service team supporting Travel Centers of America programs and loyalty initiatives, with a hybrid office/remote schedule three days a week.

The successful candidate will handle customer inquiries, bookings, and payments, while collaborating with U.S. locations to ensure quality service and efficient issue resolution.