Hybrid Customer Service & Projects Analyst

HH Global Group; Ciudad de México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

HH Global Group seeks a Customer Service Analyst to support client delivery teams through project entry, changes, and schedule coordination. You will manage quotes, POs and invoices while ensuring data accuracy across systems.

The role requires 1+ year in customer service or coordination, and strong Excel skills. You will communicate effectively in English, adapting to a dynamic environment and meeting tight deadlines.

Formación

• 1+ years of customer service or coordinator-level experience.
• Bachelor's degree in a related discipline or equivalent work experience.
• Fluent English with strong written and verbal communication skills.
• Proficiency in Microsoft Excel and basic MS Office.
• Ability to learn new technology quickly in a professional setting.
• Adaptable and able to manage ambiguous situations.
• Experience delivering projects under tight deadlines.
• Resilient in a shifting environment.

Responsabilidades

• Provide project execution support and coordinate with client delivery teams.
• Enter project details, manage changes, track production status, and coordinate schedules.
• Ensure data consistency across systems and report issues promptly.
• Process quotes, purchase orders and invoices in the internal systems.
• Execute production activities within SLAs and contractual guidelines.
• Handle invoicing in line with SOPs and manage WIP and reports.
• Track client KPIs and provide regular milestone updates to the team.

Conocimientos

Customer service

Project coordination

English fluency

Communication

Data entry

Excel

Adaptability

Deadline-driven

Resilience

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Excel

Descripción del empleo

HH Global Group seeks a Customer Service Analyst to support client delivery teams through project entry, changes, and schedule coordination. You will manage quotes, POs and invoices while ensuring data accuracy across systems.

The role requires 1+ year in customer service or coordination, and strong Excel skills. You will communicate effectively in English, adapting to a dynamic environment and meeting tight deadlines.