Customer Service Analyst

HH Global Group; Ciudad de México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

HH Global Group seeks a Customer Service Analyst to support client delivery teams through project entry, changes, and schedule coordination. You will manage quotes, POs and invoices while ensuring data accuracy across systems.

The role requires 1+ year in customer service or coordination, and strong Excel skills. You will communicate effectively in English, adapting to a dynamic environment and meeting tight deadlines.

Formación

• 1+ years of customer service or coordinator-level experience.
• Bachelor's degree in a related discipline or equivalent work experience.
• Fluent English with strong written and verbal communication skills.
• Proficiency in Microsoft Excel and basic MS Office.
• Ability to learn new technology quickly in a professional setting.
• Adaptable and able to manage ambiguous situations.
• Experience delivering projects under tight deadlines.
• Resilient in a shifting environment.

Responsabilidades

• Provide project execution support and coordinate with client delivery teams.
• Enter project details, manage changes, track production status, and coordinate schedules.
• Ensure data consistency across systems and report issues promptly.
• Process quotes, purchase orders and invoices in the internal systems.
• Execute production activities within SLAs and contractual guidelines.
• Handle invoicing in line with SOPs and manage WIP and reports.
• Track client KPIs and provide regular milestone updates to the team.

Conocimientos

Customer service

Project coordination

English fluency

Communication

Data entry

Excel

Adaptability

Deadline-driven

Resilience

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Excel

Descripción del empleo

Purpose of the Job

The Customer Service Analyst provides project execution, support to the client delivery teams, including project detail entry, project change management, production status tracking, and production schedule coordination.

Key Responsibilities

• Experience with project management, timelines, and nuances across assigned accounts.
• Ensuring project information matches across multiple systems to ensure accurate reporting, highlighting issues and escalating as needed.
• Input all project specifications and relevant data into appropriate internal procurement system and maintain key data points in the system, including customer quotes, purchase orders, and invoices.
• Execute production activities within guidelines of established SLAs and in compliance with contractual agreements and company policies and procedures.
• Execute invoicing in accordance with standard operating procedures.
• Manage production and job level WIP through daily review and active management of relevant reports and organizing meetings with contributors to ensure forward progress of work and on time delivery
• Understand and execute against client KPIs as assigned
• Provide regular updates to the client service delivery team in relation to project milestones

Knowledge, Skills + Experience

• 1+ years of customer service or coordinator-level experience.
• Bachelor's degree in a related discipline or equivalent work experience.
• Fluent English
• Excellent written and verbal communication skills.
• Basic proficiency with Microsoft Office software, specifically Excel.
• Demonstrated aptitude in learning new technology for application in a professional environment.
• Adaptable and able to manage some ambiguous situations
• Experience executing projects successfully within tight deadlines.
• Resilient with the ability to thrive in a shifting environment.

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