Human Resources Shared Service Consultant

Ford México; Naucalpan de Juárez; Híbrido; MXN 320.000 - 520.000; Jornada completa

Descripción de la vacante

Ford of Mexico is seeking an HRSS Consultant to execute core human resources functions, including payroll, compensation, benefits, staffing, and compliance, delivering tech-enabled service to employees and managers. The role bridges traditional HR operations with modern technology, leveraging Microsoft 365 and AI tools to optimize service delivery and problem solving.

The candidate will work in a Hybrid model at the Global Technology and Business Center in Naucalpan, Mexico, joining a diverse

Formación

• Education: Bachelor's degree in Human Resources, Business Administration, Information Technology, Digital Business, or related field; or equivalent practical experience.
• Experience: Minimum 1 year in HR Operations, HR Shared Services, Customer Service Operations, or Business Process Improvement where technology was used.
• Language: English proficiency level C1 or C2 (minimum) required.

Responsabilidades

• Tech-Enabled Customer Service: Maintains accurate and confidential HR data and handles inquiries with accuracy and empathy.
• Continuous Improvement: Identifies manual tasks and opportunities for improvement through data analysis.
• Core HR Administration: Manages onboarding/offboarding, data management, and payroll coordination.
• HR Connect and Communication: Builds strong relationships with stakeholders and communicates clearly.

Conocimientos

Customer service

Analytical mindset

Adaptability to new technologies

English proficiency C1/C2

Educación

Bachelor's degree

Herramientas

Microsoft Excel

PowerPoint

Generative AI tools (Copilot, ChatGPT)

Power BI

Python

Descripción del empleo

Job Description

At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families. By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams. Here, you can build more than vehicles; you will grow in ways that count, supported by a global family and a culture built on passion, capability, community, and trust.

Why Join Ford of Mexico?

Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let's build what's next together.

In this position...

The HRSS Consultant (Human Resources Shared Service), working under general supervision, is responsible for executing core human resources functions including payroll, compensation, benefits, staffing, and compliance. This role delivers exceptional, tech-enabled customer service to employees and managers, addressing inquiries with speed, empathy, and accuracy. Crucially, this position bridges traditional HR operations with modern technology. The ideal candidate will leverage the Microsoft 365 suite and Artificial Intelligence (Copilot, ChatGPT, etc.) to optimize service delivery, and apply intelligent solutions beyond daily operations, applying critical thinking, research, information gathering, and analytical and interpretation skills to a variety of problems of moderate scope and complexity (e.g., data discrepancies, recurring process errors, or policy interpretation questions), fostering a compliant and ethical work environment.

Responsibilities

• Tech-Enabled Customer Service: Maintains accurate and confidential records and data related to HR Shared Services, including employee personal details, compensation, benefits enrollment, performance evaluations, and leave records, to ensure compliance with relevant federal, state, and local laws, regulatory guidelines, and company policies. Coordinates data integrity and information transfer with external payroll suppliers, and manages incoming calls, tickets, and inquiries from employees and leaders with a strong customer-service mindset, using HR systems (HCM Oracle).


• Continuous Improvement Mindset: Identifies manual, repetitive tasks within daily HR workflows (such as onboarding, data updates, and leave requests) and identifies improvement opportunities through data analysis.


• Core HR Administration: Performs department-specific administrative duties, including employee data management, onboarding/offboarding processing, and payroll coordination, ensuring maximum data integrity.


• HR Connect and Communication: Actively builds and maintains strong relationships with key stakeholders, including business leaders, HR managers, employees, and internal partners, communicating with high clarity, empathy, and simplicity.

Qualifications

Education:

• Education: Bachelor's degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field; or equivalent practical experience.


• Experience: Minimum 1 year of experience in HR Operations, HR Shared Services, Customer Service Operations, or Business Process Improvement roles where technology was actively used to solve problems.


• Language: English proficiency level C1 or C2 (minimum) required.

Technical Skills:

• Microsoft Office Suite: Intermediate-to-advanced Excel and PowerPoint, or Apple OS equivalent.


• AI Fluency: Practical experience utilizing Generative AI tools (Microsoft Copilot, ChatGPT, etc.) for text synthesis, drafting, and daily productivity, as well as process automation for manual tasks, is desired.


• Data & Analytics: Familiarity with Power BI, or basic Python, is highly preferred to support analysis, reporting and data cleanup.

Core Competencies: Strong customer service orientation, analytical mindset, adaptability to new technologies, and a passion for teaching/guiding others on digital tools.

Work Mode & Location:

Ability to work in a Hybrid model, with the flexibility to work at Global Technology and Business Center (GTBC) in Naucalpan, Mexico.

Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.

Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do.

We thank all candidates for their interest, but only those selected for an interview will be contacted.

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