HR Shared Services Specialist

Insulet Corporation; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Insulet Corporation is seeking an HR Services Coordinator to support the full employee lifecycle from hire to retire. You will act as a Workday SME, delivering customer service to candidates, employees, managers and HR partners while managing onboarding, benefits, data management, payroll coordination and offboarding.

The role requires strong organizational skills, attention to detail and experience with HR processes and systems in a fast-paced environment.

Formación

• 2 years of experience in an HR or Talent Acquisition function.
• Strong customer service and teamwork orientation.
• Experience with HR processes and systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Data confidentiality and integrity.

Responsabilidades

• Serves as the Workday subject matter expert.
• Provides timely assistance to applicants, recruiters, and hiring managers.
• Delivers quality customer service to stakeholders throughout the employee lifecycle.
• Supports Talent Acquisition with requisition management and offer letters, interview scheduling, and background checks.
• Guides onboarding and new hire orientation, including day 1 setup and documentation.
• Provides benefits administration support including enrollments and terminations.
• Serves as liaison with payroll to assist employees with questions and changes.
• Maintains employee files and HR data accuracy in HRIS systems.
• Supports offboarding through severance administration and notifications.
• Performs other duties as required.

Conocimientos

Workday

Customer service

Organizational skills

Attention to detail

Data accuracy

Educación

High School Diploma or equivalent

Bachelor’s degree preferred

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Smartsheet

Workday

Descripción del empleo

Job Summary

This role supports the full employee lifecycle from hire to retire, providing HR operational and administrative support across talent acquisition, onboarding, benefits, employee data management, payroll coordination, and offboarding. Acts as a Workday subject matter expert, delivering exceptional customer service to candidates, employees, managers, recruiters, and HR partners. The role requires strong organizational skills, attention to detail, experience with HR processes and systems, and the ability to manage multiple priorities in a fast-paced environment while ensuring data accuracy, confidentiality, and a positive employee experience. Human Resources (HR) Services partners with Insulet’s Human Resources organization to manage and administer programs, processes and technologies essential to fulfilling personal and on the job needs of employees and managers. This role provides customer service to candidates, hiring managers, human resources business partners, recruiters and other employees throughout all levels of the organization. HR Services Coordinator is responsible for supporting the entire life cycle of an employee from hire to retire by refining and executing processes that will impact the employee experience like talent acquisition, onboarding, benefits administration, change requests and offboarding.

Responsibilities:

• Serves as the subject matter expert for Workday System
• Provide timely assistance to applicants, recruiters, and hiring managers.
• Provides quality customer service to the organization to ensure a positive experience for all stakeholders through effective and timely communications throughout all stages of the employee lifecycle.
• Supports Talent Acquisition team to ensure a positive candidate experience and a timely start date by requisition and offer letter management; interview scheduling and reimbursement; initiating background checks and escalating when needed; and helpdesk notification.
• Provides onboarding and new hire support by guiding managers and all new hires through onboarding processes. Sets up and administers day 1 orientation to include preparing new hire documentation, validating work eligibility.
• Provides benefits administration support including new hire enrollments, terminations and various other benefit transactions.
• Serves as liaison with payroll team to assist employees with questions and change requests.
• Provides employee file management by setting up and maintaining all employee records according to company guidance.
• Performs employee data administration by ensuring employee data integrity in the HRIS systems. Processes all employee change requests and data updates. May be required to pull reports based on business needs.
• Supports the employee offboarding process through severance administration support and helpdesk notification.
• Performs other duties as required.

Education and Experience Minimum Requirements:

• High School Diploma or equivalent.
• 2 years of experience working in a Human Resources or Talent Acquisition function.

Preferred Skills/Competencies:

• Bachelor’s degree and administrative experience in a recruiting, staffing or HR department preferred.
• Able to manage multiple priorities, demonstrate objectivity, be results-oriented, and show initiative and creativity.
• Must be flexible, work well under pressure, and have the ability to readily adapt to change.
• Strong customer service and teamwork orientation.
• Strong computer skills and technical capabilities in MS Office (Word, Excel and Outlook), smartsheet and Workday is a plus.
• Demonstrating Role Model Behavior - Positive and professional representative of Insulet and the Human Resources team.
• Teamwork and Collaboration - Demonstrates effective working relationships and communications with coworkers and colleagues including proactive, transparent communication.
• Customer Service and Responsiveness - Following up and responding to inquiries (internal and external) within 24 hours.
• Continuous Improvement - Consistently seeking opportunities to improve the efficiency and effectiveness of our work and services provided.
• Quality of Work - Double checking work produced to ensure accuracy, thoroughness and completeness.
• Finding a Way - Doing what it takes to get the job done. Demonstrating initiative and going above and beyond what it expected.
• Confidentiality - Ensuring all documents and conversations where sensitive information is involved is protected and secured at all times. This includes locking work area when leaving for the day and securing computer and documents when away from your desk.

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights) Insulet employees are all focused on the same goal - to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers - leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.