HR Operations Specialist

Whirlpool Corporation; Apodaca; Presencial; MXN 223.000 - 357.000; Jornada completa

Descripción de la vacante

Whirlpool Corporation in Mexico is seeking an HR Operations professional to manage how employee inquiries are routed through Human Resources, including resolving, escalating, or redirecting them when needed.

You will support employees navigating SuccessFactors and our internal HR Portal, assist with HR transactions like Payroll Insights and Vacation Requests, and log all interactions to ensure timely follow-up. English proficiency is required, and Portuguese is a plus.

Formación

• Strong communication skills.
• Great attention to detail and strong organization skills.
• Ability to collaborate and follow through on tasks.
• Because the call center depends on strict service hours, being on time is essential.
• English proficiency.

Responsabilidades

• Answer general HR questions about policies and procedures
• Support employees navigating SuccessFactors and our internal HR Portal
• Assist with HR transactions like Payroll Insights, Vacation Requests, and General Guidance
• Log and track all interactions to ensure timely and complete follow-up
• Contribute to ongoing improvements that make our services more effective and employee-friendly through Whirlpool’s SOPs and Call Scripts

Conocimientos

Communication

Attention to detail

Collaboration

Punctuality

English proficiency

Descripción del empleo

Whirlpool Corporation in Mexico is seeking an HR Operations professional to manage how employee inquiries are routed through Human Resources, including resolving, escalating, or redirecting them when needed.

You will support employees navigating SuccessFactors and our internal HR Portal, assist with HR transactions like Payroll Insights and Vacation Requests, and log all interactions to ensure timely follow-up. English proficiency is required, and Portuguese is a plus.