HR Operations Analyst

Kion Group AG; Guadalupe; On-site; MXN 400,000 - 560,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Kion Group AG is seeking an HR Operations Analyst to act as an advanced operational resource across the Americas, delivering process expertise, coordination, and leadership support across the employee lifecycle.

The role focuses on standardizing processes, governance, and continuous improvement, with informal leadership within HR Ops and collaboration with HR Partners, Centers of Excellence, and multiple teams in a global environment. Fluency in English required.

Qualifications

• Bachelor's degree or 5+ years of HR Operations experience.
• Experience supporting HR Operations, Shared Services, or Process Improvement.
• Experience coordinating work across multiple stakeholders and functions.
• Knowledge of process documentation (SOPs, maps) and governance.
• Strong organizational skills and ability to handle competing priorities.
• Fluent English, written and verbal, is required.

Responsibilities

• Serve as a subject matter expert for assigned HR operational processes and services.
• Coordinate cross-functional operational requests across stakeholders and teams.
• Clarify requirements, identify dependencies, risks, and escalation paths.
• Facilitate communication among employees, managers, HR Ops, and Centers of Excellence.
• Develop and maintain process documentation and knowledge resources.
• Lead knowledge transfer, training, and readiness activities for process changes.
• Identify and sustain process improvements for efficiency and compliance.
• Lead small/medium operational projects and support implementation of new processes.

Skills

Process expertise

Coordination

Stakeholder management

Project coordination

Analytical thinking

Communication skills

Influence without authority

Leadership (informal)

Attention to detail

Confidentiality & discretion

Microsoft Office

HR systems (Workday, SharePoint)

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

SharePoint

Microsoft Office

Job description

The HR Operations Analyst serves as an advanced operational resource within HR Operations, providing process expertise, coordination, and leadership support across the employee lifecycle across the Americas region. This role is responsible for facilitating complex and cross-functional HR processes, clarifying process requirements, identifying dependencies, coordinating stakeholders, and supporting successful execution across multiple teams and functions.

The Analyst serves as a subject matter expert for assigned HR processes and programs and plays a key role in process standardization, knowledge management, operational governance, and continuous improvement. This role identifies, implements, and sustains process improvements that enhance service delivery, operational efficiency, compliance, and employee experience.

The Analyst also provides informal leadership within the HR Operations team, supporting capability development, operational consistency, knowledge sharing, and day-to-day coordination of work across team members and stakeholders.

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks and Qualifications:

Key Responsibilities:

• Serve as a subject matter expert for assigned HR operational processes, programs, and services.
• Coordinate complex and cross-functional operational requests requiring collaboration across multiple stakeholders, teams, and support functions.
• Clarify process requirements, identify dependencies, approvals, risks, and escalation paths required to support successful execution.
• Facilitate communication and coordination between employees, managers, HR Operations, HR Business Partners, Centers of Excellence, and other stakeholders to support end-to-end process completion.
• Develop, maintain, and improve operational documentation, including process maps, SOPs, work instructions, job aids, decision trees, templates, and knowledge resources.
• Lead knowledge transfer, training, and operational readiness activities associated with process transitions, service migrations, organizational changes, and team capability development.
• Identify, recommend, implement, and sustain process improvements that enhance service delivery, efficiency, compliance, scalability, and employee experience.
• Lead small and medium-sized operational projects and support implementation of new processes, technologies, programs, governance frameworks, and operational initiatives.
• Serve as the primary operational resource and first point of escalation for HR Operations team members by providing day-to-day guidance, supporting complex issue resolution, facilitating knowledge transfer, promoting consistent execution of processes and standards, and helping develop team capability and readiness.

Other responsibilities as required.

Skills & Capabilities

• Strong process expertise and understanding of end-to-end operational workflows.
• Ability to manage ambiguity, assess complex situations, and identify practical solutions.
• Strong coordination, stakeholder management, and relationship-building skills.
• Ability to identify process dependencies, risks, operational impacts, and improvement opportunities.
• Strong project coordination, organization, and prioritization skills.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Effective verbal and written communication skills.
• Ability to influence and drive work to completion without direct authority.
• Ability to provide informal leadership, coaching, and guidance to team members without direct authority.
• Strong attention to detail and commitment to quality, consistency, and operational excellence.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Proficiency with Microsoft Office applications and collaboration tools.
• Experience using HR systems (e.g., Workday, SharePoint) and case management tools preferred.
  

Degree or Relevant Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field, or 5+ years of relevant experience.
• Experience supporting HR Operations, Shared Services, HR Administration, Process Improvement, Service Delivery, Project Coordination, or similar business functions.
• Experience coordinating work across multiple stakeholders, functions, or operational teams.
• Experience supporting complex operational processes, organizational initiatives, service transitions, or service delivery improvements.
• Experience developing or maintaining process documentation, SOPs, work instructions, job aids, process maps, or knowledge resources.
• Experience leading or facilitating process improvement, standardization, operational excellence, governance, knowledge transfer, or change initiatives preferred.
• Demonstrated ability to manage competing priorities while driving work to completion.
• Experience analyzing operational trends and identifying opportunities for process optimization preferred.
• Strong organizational skills with the ability to manage multiple priorities and drive work to completion.

Language Requirement

Professional fluency in English (written and verbal) is required. This role regularly supports US-based employees, managers, and HR stakeholders and requires the ability to communicate information clearly, accurately, and professionally in English.

Additional country-specific requirements, legal language, travel requirements, and health and safety expectations may apply.

Scope of Role / Role Interfaces

This role collaborates closely with other HR capabilities while maintaining clear ownership boundaries to support consistency, scalability, and an effective employee and manager experience.