HR Advisor

Johnson Controls, Inc.; San Pedro; Híbrido; MXN 357.000 - 580.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Growth opportunities

Supportive and inclusive work culture

Work-life balance

Meaningful projects

Descripción de la vacante

Johnson Controls, Inc. in Mexico seeks an HR Advisor to deliver frontline HR services, including onboarding, payroll support, and HR system transactions. You will collaborate with HRBPs, Tier 2, and COE teams to ensure accurate data and timely responses.

Essentials include strong English, excellent communication, and experience with HRIS like Workday and Oracle. A customer-service mindset and organizational skills are required.

Formación

• Bachelor's degree in HR, Finance, Business, or related field required.
• Excel skills (Pivot tables, macros, etc.) desirable.
• Advanced English.
• Oral and written communication skills.
• High customer service orientation.
• Excellent organizational skills and ability to track and follow up.
• Desirable experience in HR Service Centers, HR operations or Payroll.
• Experience with HRIS like Workday, ServiceNow, Oracle.

Responsabilidades

• End-to-end ownership of employee inquiries and people leaders via phone support or cases.
• Participate in creating knowledge articles for the knowledge base.
• Specialized in standard and non-standard HR policies practices.
• Onboarding and offboarding support.
• Process transactions in HR systems (Workday, SNOW) to ensure data accuracy.
• Provide specialized administrative support to HR, Managers and Vendors.
• Reporting and auditing Data Management.
• Coordinate with Vendors and COE for day-to-day activities.
• Ensure SLA and KPI adherence for calls, cases, transactions.
• Assign to multiple functional areas as needed.
• Support enrollment to Payslip tools and payroll systems (ADP/Meta4/Workday).
• Perform overpayment calculations, military or jury duty, and other required calculations.

Conocimientos

Advanced English

Oral and written communication

Excel

Customer service

Organizational skills

Time management

Analytical thinking

Attention to detail

Multitasking

Planning

Relationship building

Educación

Bachelor's degree in HR, Finance, Business, or related field

Herramientas

Workday

ServiceNow

Oracle

ADP/Meta4

Descripción del empleo

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. We are looking for a HR Advisor.

What will you do?

The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results.

The HR Advisor will collaborate with HRBP's, Tier 2 and COE's providing HR Services support.

How will you do it?

• End-to-end Ownership of employees inquires (wired and non-wired) and people leaders, either by phone support or cases.

• Participate on the creation of knowledge articles to enhance knowledge base.

• Specialized in Standard and non-standard HR policies practices.

• Onboarding and offboarding support.

• Process transactions in our HR system (Workday, SNOW ), to ensure data accuracy and provide support to employees and former employees.

• Provide specialized administrative support to HR Responsible, Managers and Vendors.

• Reporting and auditing Data Management.

• Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day.

• Ensure execution under the Service Model SLA's and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions.

• Analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support).

• Support employees on enrollment to different Paysilps tools and payroll systems like: ADP /Meta4/Workday.

• Perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.

What are we looking for?

• Advanced English.

• Oral and written communication skills.

• Bachelor's degree in HR, Finance, Business, or related field required.

• Excel skills. (Pivot tables, macros, etc.) (Desirable).

• High Customer Service orientation.

• Excellent organizational skills and ability to track and follow up.

Soft Skills / Communication:

• Analytical thinking skills

• Attention to details.

• Manage multiple priorities simultaneously.

• Excellent planning, organization, and time management skills.

• Ability to understand and successfully develop partnerships with customers and peers.

Job experience

• Desirable working experience in a HR Service Centers, HR operations or Payroll areas.

• Experience in Human Capital Management systems (Workday, Service Now, Oracle).

What do we offer?

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• Supportive and inclusive work environment.

• Commitment to work-life balance and employee well-being.

• Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.