Housekeeping Manager

Hyatt Hotels Corporation; Solidaridad; On-site; MXN 450,000 - 850,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Housekeeping Manager for a luxury full-service hotel in Quintana Roo, Mexico. The role focuses on ensuring efficient operation of the housekeeping department and maintaining high standards of cleanliness and organization across guest rooms, public areas, and back-of-house spaces.

Responsibilities include overseeing laundry and dry-cleaning services for linen, uniforms, and guest laundry, and aligning departmental performance with corporate brand standards

Qualifications

• University degree or diploma in Hospitality or Tourism Management.
• 4+ years of experience as a Housekeeping Manager in luxury hotels.
• Fluency in Spanish and advanced English.
• Strong problem-solving, administrative and interpersonal skills.

Responsibilities

• Ensure efficient operation of the housekeeping department across guest rooms, public areas, and back-of-house spaces.
• Oversee laundry and dry-cleaning services for linen, uniforms, and guest laundry; maintain high standards of cleanliness and organization.
• Align departmental performance with corporate strategies and brand standards; meet the expectations of employees, guests and owners.

Skills

Spanish fluency

Advanced English

Leadership

Problem-solving

Education

Hospitality/Tourism Management degree

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

The Housekeeping Manager is responsible for ensuring the efficient operation of the department, maintaining high standards of cleanliness and organization throughout the hotel. This includes guest rooms, public areas, and back‑of‑house non‑kitchen spaces, as well as overseeing laundry and dry‑cleaning services for hotel linen, staff uniforms, and guest laundry. The role also involves aligning departmental performance with corporate strategies and brand standards while consistently meeting the expectations of employees, guests, and owners.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism Management.

Minimum of 4 years of experience as a Housekeeping Manager in luxury hotels and operation full service.

Strong problem-solving, administrative, and interpersonal skills.

Fluency in Spanish and advanced English (spoken and written) are both essential.

Hyatt Regency Morristown at Headquarters Plaza | Morristown , NJ , US

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