Healthcare Customer Care Specialist

Insulet Corporation; Región Centro; On-site; MXN 150,000 - 220,000; Full time

Job summary

Insulet Corporation in Mexico seeks a Customer Care Specialist to deliver exceptional service, handle coverage options, and manage reimbursement processes. You will verify benefits, process orders, and provide status updates while maintaining HIPAA compliance and collaborating with physicians, payers, and internal teams.

Ideal candidates have 1–3 years in a call center or healthcare-related customer service role, a strong communication style, and familiarity with medical device reimbursement.

Qualifications

• Associates degree or equivalent combination of education and experience.
• Call center and healthcare reimbursement experience preferred.
• Bilingual skills are a plus.

Responsibilities

• Process orders after verifying insurance benefits and coverage.
• Provide coverage options, reimbursement support, and status updates.
• Respond to inquiries, document interactions, and ensure HIPAA compliance.
• Collaborate with internal teams to resolve issues and improve service.

Skills

Customer service

Communication

Multitasking

Attention to detail

HIPAA familiarity

Education

Associate degree

Bachelor's degree preferred

Tools

Salesforce CRM

Job description

Insulet Corporation in Mexico seeks a Customer Care Specialist to deliver exceptional service, handle coverage options, and manage reimbursement processes. You will verify benefits, process orders, and provide status updates while maintaining HIPAA compliance and collaborating with physicians, payers, and internal teams.

Ideal candidates have 1–3 years in a call center or healthcare-related customer service role, a strong communication style, and familiarity with medical device reimbursement.