Head Of Operations - Remote

EcoFinance; A distancia; MXN 1,446,000 - 2,171,000; Jornada completa

Descripción de la vacante

Uma empresa de fintech em crescimento está buscando um Head of Operations para liderar a estrutura operacional de um novo produto de empréstimo garantido. Você será responsável por desenvolver modelos operacionais, análise de comportamento de reembolso e supervisão dos processos de cobrança. A posição requer experiência em operações de crédito garantido e fluência em inglês e espanhol. Essa função oferece um salário competitivo e oportunidades de desenvolvimento em um ambiente dinâmico de fintech.

Servicios

Salário competitivo

Oportunidades de desenvolvimento profissional

Formación

• Experiência sênior em operações de crédito garantido, hipoteca ou grande empréstimo ao consumidor.
• Compreensão profunda dos fluxos de trabalho de garantia e operações de subscrição.

Responsabilidades

• Desenhar o modelo operacional para um produto de empréstimo com garantia imobiliária.
• Desenvolver o pipeline de integração, incluindo verificações de elegibilidade e processamento de documentos.
• Analisar o comportamento de reembolso de empréstimos garantidos.

Conocimientos

Experiência em operações de crédito garantido

Habilidades analíticas e organizacionais

Excelentes habilidades de comunicação

Descripción del empleo

EcoFinance is a fast-growing fintech delivering accessible B2C financial services worldwide as a part of Dyninno Group. Through brands like Creditprime and Honey Loan, we offer short-term loans, instalment loans and lines of credit via our online platform. With over 5 million clients across Romania, Moldova and the Philippines, EcoFinance ranks among the top ten microfinance providers by loan volume.

As we prepare for the launch of a secured loan product (secured by real estate) in Spain we are looking for an experienced Head of Operations to design and lead the operational framework for this initiative.

Location : Remote from Spain

Please submit your CV in English.

Key Responsibilities:

• Design the operating model for a home-equity lending product, covering customer lifecycle, collateral processes, and servicing flows.
• Develop the onboarding pipeline, including eligibility checks, document processing, collateral verification, underwriting coordination, and final decisioning.
• Analyse market secured-lending repayment behaviour, including delinquency patterns, restructuring practices, early repayment trends, and customer repeat behaviour.
• Oversee collections and recoveries process establishment, including soft, hard, and legal collection processes, as well as debt-sale procedures.
• Define operational staffing and structure, outlining personnel profiles, team architecture, contact/call‑centre and back‑office needs.
• Support financial modelling by providing operational cost drivers and assumptions for portfolio P&L planning.
• Advise on with verification and compliance workflows setup, including KYC/AML processes, fraud prevention tools, property valuation, and third‑party vendor integrations.

Key Requirements:

• Senior leadership experience in secured lending operations, home equity, mortgage, or large‑ticket consumer lending.
• Strong understanding of collateral workflows, underwriting operations, and collections for secured products.
• Excellent organizational and analytical skills, able to build efficient and scalable processes.
• Strong communication and collaboration abilities, working effectively with cross‑functional teams.
• Fluency in English and Spanish (both written and verbal).

With us you will:

• Be a part of a top‑tier team of professionals, work on global projects that reach millions worldwide, create complex one‑of‑a‑kind in‑house products and solutions.
• You’ll be rewarded with a competitive salary that reflects your experience and skills.

We are driven by innovation and continuous learning, building a culture where both personal and professional development thrive.

Join us and grow alongside a dynamic team making a significant impact in the ever‑evolving world of fintech!

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