Head of Guest Experiences

Auberge Collection; Corral del Risco; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Susurros del Corazón, Auberge Collection, is a luxury oceanfront retreat in Punta de Mita, Mexico. The Experience Manager will shape soulful guest experiences by curating events, activities, and spaces that reflect the property’s identity and brands.

Reporting to the Director of S&M with a dotted line to the Area Director of Marketing, you’ll lead cross‑department collaboration, partner with local vendors, and craft memorable experiences for guests and teams.

Qualifications

• 6-8 years of work experience in a creative field.
• Bachelor’s Degree or equivalent, ideally in Design, Marketing, Public Relations, or a combination.
• Be a natural entrepreneurial leader with a positive demeanor and a sense of adventure.
• Demonstrated excellence in a leadership role in a creative field.
• Ability to creatively plan/program ideas that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real time.
• Ability to coordinate multiple projects and make smart decisions that support resort operations.
• Ability to professionally represent the resort and interact with guests in a polished, responsible, and timely manner.

Responsibilities

• Develop annual events calendar for the property, based on Susurros del Corazon Journey Map.
• Plan, lead, and guide inter-departmental execution of special events and weekly activities, events, classes, and programs that allow guests to maximally experience the property's values and create lasting memories.
• Develop daily rituals that bring the resort’s spirit alive for its guests and the local community.
• Curate design elements for use in Resort spaces, retail, and amenity offerings.
• Create, execute, teach, and standardize presentation and execution of guest offerings.
• Activate event spaces in well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences.
• Establish relationships with local partners and vendors to initiate and enhance our unique brand story.
• Align the resorts with strong brand partners to solidify our messaging in the local community as well as the global luxury resort market, and to present a consistently attractive brand image to existing and potential guests.

Skills

Leadership

Creativity

Strategic planning

Project coordination

Guest relations

Education

Bachelor's Degree or equivalent

Job description

Susurros del Corazón, Auberge Collection, is a luxury oceanfront retreat in Punta de Mita, Mexico. The Experience Manager will shape soulful guest experiences by curating events, activities, and spaces that reflect the property’s identity and brands.

Reporting to the Director of S&M with a dotted line to the Area Director of Marketing, you’ll lead cross‑department collaboration, partner with local vendors, and craft memorable experiences for guests and teams.