Experience Manager

Auberge; México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Susurros del Corazón, Auberge Collection, seeks an Experience Manager to deepen soulful guest experiences and shape the property's story through adventures, classes, and curated offerings.

You will lead cross‑department programs, develop annual event calendars, and partner with local vendors to ensure a memorable luxury resort experience consistent with our global Auberge brand.

Formación

• 6-8 years of work experience in a creative field with leadership experience.
• Bachelor’s Degree or equivalent, ideally in Design, Marketing, Public Relations, or a combination.
• Be a natural entrepreneurial leader with a positive demeanor and a sense of adventure.
• Demonstrated excellence in a leadership role in a creative field.
• Ability to plan and program ideas that bring the property identity to life, from initiation to execution.

Responsabilidades

• Develop annual events calendar for the property based on the Journey Map.
• Plan, lead, and guide inter-departmental execution of events, activities, classes, and programs.
• Develop daily rituals that bring the resort’s spirit alive for guests and the local community.
• Curate design elements for Resort spaces, retail, and amenity offerings.
• Create, execute, teach, and standardize guest offerings and experiences.
• Activate event spaces to create memorable guest experiences.
• Establish relationships with local partners and vendors to enhance the brand story.
• Align with strong brand partners to project Auberge messaging locally and globally.
• Create visual and physical content to support marketing of experiences.

Conocimientos

Creative leadership

Entrepreneurial mindset

Guest experience design

Team leadership

Educación

Bachelor's degree

Descripción del empleo

Company Description

Susurros del Corazón, Auberge Collection, is a vibrant oceanfront enclave set between jungled cliffs and a pristine stretch of shoreline overlooking Bahía de Banderas in Punta de Mita on Mexico’s Pacific Coast. The resort offers 82 ocean-view studios, casitas, and suites, along with 30 two- to five-bedroom casas and oceanfront residences, highlighted by a seven-bedroom signature villa. The resort is home to several dining venues, including Casamilpa, a signature restaurant featuring Mediterranean cuisine with Mexican influences, La Boquita, an open‑air taqueria, as well as a pool bar, private cabanas, and captivating epicurean experiences exploring global flavors. ONDA, Wellbeing by Auberge, is a sanctuary where joy fuels wellness, inviting a holistic experience that beckons the rhythmic energy of the waves. Three infinity‑edge pools cascading down to the beach and Morritos Kids Club create a haven for relaxation and family memories. An array of unscripted adventures and experiences invite exploration, celebrating Mexico’s rich culture and embodying the playful spirit of a luxuriously relaxed surf retreat in an unspoiled oceanside oasis.

For more information: auberge.com/susurros.

Connect with Susurros del Corazón, Auberge Collection on Instagram @SusurrosAuberge and #AlwaysAuberge.

Job Description

Join our team as Experience Manager and become one of the authors of our story. The Experience Manager at Susurros del Corazon will embark on a brand-defining program of deepening our “soulful” experiences at our property. This role will spearhead this effort for Susurros del Corazon, and as such, will be responsible for initiating, facilitating, and guiding well‑designed and creatively curated guest and team experiences unique to our properties through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. This role is integral to establishing and maintaining thematic stories and elements that influence and guide the resorts’ guest experience. Reporting to the Director of S&M, with a dotted line to the Area Director ofMarketing.

Core Responsibilities: Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our talent always finds new ways to look after the business, their guests, and their team‑members. Within this, the key responsibilities for this position are:

• Develop annual events calendar for the property, based on Susurros del Corazon Journey Map.
• Plan, lead, and guide inter‑departmental execution of special events and weekly activities, events, classes, and programs that allow guests to maximally experience the property’s values and create lasting memories.
• Develop daily rituals that bring the resort’s spirit alive for its guests and the local community.
• Curate design elements for use in Resort spaces, retail, and amenity offerings.
• Create, execute, teach, and standardize presentation and execution of guest offerings.
• Activate event spaces in well‑designed and intentional ways to create relevant, unprecedented, and memorable guest experiences.
• Establish relationships with local partners and vendors to initiate and enhance our unique brand story.
• Align the resorts with strong brand partners to solidify our messaging in the local community as well as the global luxury resort market, and to present a consistently attractive brand image to existing and potential guests.
• Create visual and physical content to support the marketing of the experiences. This could include photoshoots, copywriting, graphic design, etc.

Qualifications

6-8 years of work experience in a creative field, and previous leadership experience.

Bachelor’s Degree or equivalent, ideally in Design, Marketing, Public Relations, or a combination.

Be a natural entrepreneurial leader with a positive demeanor and a sense of adventure.

Demonstrated excellence in a leadership role in a creative field.

Ability to creatively plan/program ideas that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real time.

Ability to coordinate multiple projects and make smart decisions that support resort operations.

Ability to professionally represent the resort and interact with guests in a polished, responsible, and timely manner.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one‑of‑a‑kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com.

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge.