Head Mixologist

Four Seasons Hotels Ltd; Mexico; On-site; MXN 420,000 - 540,000; Full time

Job summary

Four Seasons Hotels Ltd invites applications for an Assistant Department Leader at Four Seasons Resort Tamarindo, Mexico, to oversee the cocktail and bar beverage program and uphold luxury service standards.

You will lead, coach, and develop the bar team, coordinate scheduling and training, and partner with culinary teams to deliver exceptional guest experiences while monitoring quality, hygiene, and costs.

Responsibilities

• Oversee daily operation of the bars with efficient service and Four Seasons standards.
• Support leadership, development, and continuous improvement of the beverage program.
• Ensure beverage experiences reflect the resort's sense of place and luxury positioning.
• Manage wine list and beverage program for quality, profitability and consistency.
• Collaborate with Restaurant General Manager and Culinary team on beverage initiatives.
• Lead and develop the bar team, promoting learning and growth.
• Coordinate scheduling, staffing, and daily training needs.
• Provide product knowledge and beverage training to maintain high service standards.
• Maintain Four Seasons service procedures and hygiene standards across bars.
• Monitor beverage quality, presentation and guest satisfaction.
• Ensure sanitation and organization meet Four Seasons standards and regulations.
• Engage with guests and colleagues, supporting the team during service.
• Handle guest requests and feedback professionally and follow up as needed.
• Communicate effectively across departments to meet operational needs.
• Support beverage cost control, inventory, and product utilization with leadership.
• Identify opportunities to improve efficiency, quality, guest satisfaction and finances.
• Assist in launching new cocktails, promotions, and beverage experiences.
• Participate in selection, onboarding and development of bar colleagues.
• Provide recognition and constructive feedback to support engagement and career growth.
• Promote positive guest relations and maintain strong relations with guests and staff.

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the roleAs an Assistant Department Leader, you will be responsible for supporting the overall leadership, development, execution, and continuous improvement of the cocktail and bar beverage program at Four Seasons Resort Tamarindo. This role ensures that all bar experiences reflect the resort’s unique sense of place, luxury service standards, and culinary vision while supporting financial objectives, brand identity, and exceptional guest satisfaction. You will lead by example, develop your team, and foster a culture of continuous learning, service excellence, and operational consistency.

What you will do

• Oversee the daily operation of the bars, ensuring efficient service, consistent quality, and adherence to Four Seasons standards.
• Support the leadership, development, and continuous improvement of the resort’s cocktail and beverage program.
• Ensure all beverage experiences reflect the resort’s unique sense of place, luxury positioning, and culinary vision.
• Manage and maintain the wine list and beverage program, ensuring consistency, quality, profitability, and alignment with the resort’s overall concept.
• Work closely with the Restaurant General Manager and Culinary team to develop and execute beverage initiatives that complement the resort’s culinary offerings.
• Lead, motivate, coach, and develop the bar team, fostering a culture of continuous learning, collaboration, and professional growth.
• Coordinate scheduling, staffing, training, and daily assignments to ensure operational needs are consistently met.
• Conduct and coordinate product knowledge and beverage training to maintain a high level of colleague knowledge, service consistency, and productivity.
• Ensure Four Seasons service procedures and standards are consistently followed throughout all bar operations.
• Monitor beverage quality, presentation, preparation, and service to ensure an exceptional guest experience.
• Ensure sanitation, hygiene, cleanliness, and organization standards are maintained in accordance with Four Seasons standards and applicable regulations.
• Maintain a visible presence in the operation, actively engaging with guests and colleagues and supporting the team during service.
• Handle guest complaints, concerns, special requests, and group requirements with professionalism and appropriate follow-up.
• Communicate effectively with colleagues, managers, and other departments to ensure operational needs and guest expectations are met.
• Support beverage cost control, inventory management, ordering, and appropriate utilization of products in collaboration with the leadership team.
• Identify opportunities to improve operational efficiency, product quality, guest satisfaction, and financial performance.
• Support the implementation of new cocktails, beverage experiences, promotions, and other initiatives that enhance the resort’s beverage offering.
• Participate in the selection, onboarding, training, and development of bar colleagues.
• Provide recognition and constructive feedback while actively supporting colleague engagement and career development.
• Promote good public relations and maintain positive relationships with guests, colleagues, and internal and