Guest Relations Manager

Hilton; Región Costa Norte; Presencial; MXN 350 000 - 550 000; Tempo integral

Resumo da oferta

Hilton is seeking a Guest Relations Manager to oversee all guest services functions, ensuring a seamless experience and high satisfaction across the hotel. You will manage operations, coach staff, and drive initiatives that elevate service levels in a dynamic hospitality environment.

The role emphasizes leadership, integrity, teamwork, and a proactive approach to hotel operations, with a focus on delivering memorable guest stays and maintaining Hilton's renowned service standards.

Qualificações

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• Ownership and accountability with a focus on urgency (Now).

Responsabilidades

• Oversee guest services operations: manage day-to-day guest services functions to ensure a seamless guest experience.
• Monitor guest satisfaction and guide team to implement improvements.
• Lead budgeting, forecasting, policy enforcement, and special projects for operational effectiveness.
• Supervise and develop team members, monitor performance, and foster a positive work environment.

Conhecimentos

Hospitality

Leadership

Teamwork

Integrity

Descrição da oferta de emprego

Job Identification

Job Category

Guest Services, Operations, and Front Office

Job Schedule

Full time

Equal Opportunity Employer

EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Relations Manager , you're not just overseeing day-to-day guest services operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you'll do during a typical day:

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

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