Group Sales Coordinator

Hilton; Región Costa Norte; On-site; MXN 240,000 - 360,000; Full time

Job summary

Hilton in Mexico is seeking a Group Sales Coordinator to manage the guest experience for groups from site inspections to on-site execution, delivering memorable hospitality. You will coordinate group requirements, maintain communications with clients, agencies and internal departments, and prepare documentation such as rooming lists and service orders.

Join our award-winning culture and help make every stay special through teamwork, integrity and leadership.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity and doing the right thing.
• Leadership and teamwork are essential.
• Ownership and accountability are valued.
• A focus on the Now with urgency and discipline.

Responsibilities

• Coordinate and oversee the customer experience for groups throughout the various stages of their process at the hotel, from site inspections and planning to group preparation, arrival, and execution.
• Coordinate group requirements from the planning stage through to arrival and on-site operations.
• Maintain communication and follow-up with clients, agencies, and internal departments involved in each program.
• Coordinate site inspections, planning visits, and FAM trips, including itineraries, reservations, amenities, tours, and internal communication.
• Prepare and update documentation for each group, including rooming lists, BEOs, group instruction sheets, alerts, and service orders.
• Maintain constant communication with Banqueting, Reservations, Front Office, Food & Beverage, and other relevant departments to ensure the proper execution of each program.

Job description

Job Identification: Job Category: Sales and Marketing
Job Schedule: Full time
Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our hotels team, that's exactly what you'll do every time you come to work! As a Group Sales Coordinator , you're not just coordinating and overseeing the customer experience for groups throughout the various stages of their process at the hotel - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Coordinate and oversee the customer experience for groups throughout the various stages of their process at the hotel, from site inspections and planning to group preparation, arrival, and execution.
• Coordinate group requirements from the planning stage through to arrival and on-site operations.
• Maintain communication and follow-up with clients, agencies, and internal departments involved in each program.
• Coordinate site inspections, planning visits, and FAM trips, including itineraries, reservations, amenities, tours, and internal communication.
• Prepare and update documentation for each group, including rooming lists, BEOs, group instruction sheets, alerts, and service orders.
• Maintain constant communication with Banqueting, Reservations, Front Office, Food & Beverage, and other relevant departments to ensure the proper execution of each program.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.