Googler Experience Operations Manager, People Experience (Spanish, English)

Google; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Google is seeking an experienced People Operations professional to enhance HR processes for LATAM. The role emphasizes delivering excellent operations, collaborating with cross-functional teams, and driving improvements across regions while maintaining data-driven decision making.

The candidate should bring a LATAM focus, fluency in Spanish and English, and a track record of implementing efficient HR processes and service delivery in a large multinational environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in human resources operations within the LATAM region.
• Ability to communicate in Spanish and English fluently to support client relationship management in LATAM.

Responsibilities

• Deliver operational excellence within service lines for Canada and LATAM, ensuring SLAs and timely/accurate processes.
• Serve as liaison between stakeholder teams and GXO.
• Lead GXO operations execution for initiatives and programs, implementing service delivery improvements and changes.
• Collaborate with GXO across regions to standardize work across regions.
• Develop deep expertise in systems supporting Googler Experience service areas and advise partners on system changes.

Skills

Bilingual Spanish/English

Education

Bachelor's degree or equivalent

Job description

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in human resources operations within the LATAM region.
• Ability to communicate in Spanish and English fluently, to support client relationship management in this region.

Preferred qualifications:

• Experience in designing and implementing HR processes including tools and systems.
• Strong operations mindset and proven ability to analyze performance based on data and metrics.
• Excellent user facing skills with an escalation management record.

About the job

People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. We are the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver end-to-end global HR processes (with regional nuance where needed) that are personalized and delightful for millions of candidates and 175k+ Googlers. Made up of equal parts HR professionals, former consultants, and analysts, we’re the advocates of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people's decisions are based on data.

As Google grows, so do the operational complexities, compliance risks, and cultural nuances that are unique to the markets, sites, countries, and regions where Googlers work. To address these complexities, our HR teams offer a structured, location-based approach for delivering HR support.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive.

Responsibilities

• Deliver above and beyond operational excellence within service line(s) in Canada and Latam, driving service delivery, service planning, ensuring Service-level agreement (SLAs) are met and activities follow process timeliness and accuracy targets across all service areas through continued improvement of operational excellence.
• Serve as liaison between stakeholder teams and the wider team within Googler Experience Operations (GXO).
• Lead GXO operations execution related to initiatives and programs, implementing and executing on service delivery improvements and new process/scope changes in this space, including extended workforceactivities.
• Collaborate with the other GXO across regions, Googler Experienceand People Experienceto intake and/or standardize the work across regions.
• Develop deep expertise in the systems supporting Googler Experience service areas, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.