Global Telecommunication Platform Admin (Cisco WebEx)

Fender Musical Instruments Corporation; Ensenada; Presencial; MXN 1.214.434 - 1.561.415; Jornada completa

Descripción de la vacante

Fender Musical Instruments Corporation is seeking a Telecommunications Administrator in Ensenada, Mexico. The role involves managing global telecommunications platforms, ensuring connectivity for over 1,000 employees across multiple locations.

Key responsibilities include administering Cisco WebEx systems, managing contact center infrastructures, and troubleshooting telecommunications issues. Ideal candidates will have 3-5 years of experience in enterprise telecommunications, strong technical skills, and excellent communication abilities.

Formación

• 3-5+ years of experience with enterprise telecommunications environments.
• Strong knowledge of Cisco WebEx Calling and Contact Center.
• Solid understanding of VoIP protocols and call routing principles.

Responsabilidades

• Administer telecommunications platforms like Cisco WebEx.
• Manage contact center infrastructure including call routing.
• Develop documentation and training materials for telephony platforms.

Conocimientos

Administration of telecommunications environments

Cisco WebEx Calling

VoIP protocols (SIP, RTP)

PSTN connectivity models

Communication skills

Educación

Cisco certifications (CCNA Collaboration, CCNP Collaboration)

Herramientas

Cisco WebEx Control Hub

Calabrio

RedSky E911

ZenDesk

Descripción del empleo

Fender Musical Instruments Corporation is seeking a Telecommunications Administrator in Ensenada, Mexico. The role involves managing global telecommunications platforms, ensuring connectivity for over 1,000 employees across multiple locations.

Key responsibilities include administering Cisco WebEx systems, managing contact center infrastructures, and troubleshooting telecommunications issues. Ideal candidates will have 3-5 years of experience in enterprise telecommunications, strong technical skills, and excellent communication abilities.