Global Software Delivery Operations Specialist

HP; Tlaquepaque; Presencial; MXN 600.000 - 850.000; Jornada completa

Descripción de la vacante

HP is seeking a Digital Operations Specialist to support software and driver delivery operations and customer-facing platforms across HP's digital ecosystem. The role collaborates with engineering, IT, localization, and support teams to ensure high-quality software publishing, release coordination, and platform reliability for HP customers worldwide.

The position emphasizes operational excellence, incident resolution, and governance of publishing workflows, with a focus on continuous

Formación

• Four-year or graduate degree in Computer Science, Information Technology or other related discipline or equivalent work experience.
• 5+ years of work experience in Customer Support Operations, Self-service channels, Digital Operations, Release Operations, Product Operations, Technical Operations, or similar operational roles.
• Experience supporting customer-facing digital platforms, enterprise applications, workflows, web operations, software delivery, content management, or release operations.
• JIRA or similar work management tools.
• Experience managing operational workflows, tickets, incidents, escalations and issue resolution.
• Stakeholder management and cross-functional coordination.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced operational environment.
• Proficiency in data analysis and Microsoft Excel; experience with Power BI development or other BI tools is preferred but not required.
• Knowledge of Agile methodologies and user story management.

Responsabilidades

• Review, validate, and approve software and driver publication requests.
• Execute and monitor software publishing and release workflows.
• Support operational issue resolution and escalation management.
• Ensure publishing activities comply with established quality and security requirements.
• Coordinate release readiness activities across multiple stakeholders.
• Lead continuous improvement efforts by evaluating existing processes and implementing scalable solutions.
• Manage ticketing systems and operational requests and coordinate timely resolutions.
• Investigate and coordinate resolution of issues related to publishing, translation, content and data.
• Monitor operational performance, publication volumes, SLA adherence, and trends.
• Support business-critical software releases and launches.
• Maintain operational documentation, knowledge repositories, and support procedures.
• Provide recurring and ad-hoc reporting to leadership and stakeholders.
• Analyze operational trends, identify risks, and drive improvements.

Conocimientos

Analytical skills

Problem solving

Stakeholder management

Independent work

Data analysis

Educación

Four-year or graduate degree in Computer Science / Information Technology or related field

Herramientas

JIRA

Power BI

Descripción del empleo

HP is seeking a Digital Operations Specialist to support software and driver delivery operations and customer-facing platforms across HP's digital ecosystem. The role collaborates with engineering, IT, localization, and support teams to ensure high-quality software publishing, release coordination, and platform reliability for HP customers worldwide.

The position emphasizes operational excellence, incident resolution, and governance of publishing workflows, with a focus on continuous