Repair HP on HP Operations

Hewlett Packard Enterprise; Tlaquepaque; Presencial; MXN 500.000 - 900.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise is seeking a skilled Operations professional to manage end-to-end HP service operations including repair, refurbishment, warranty, and post-sales support. You will coordinate with cross-functional teams and repair vendors to ensure seamless service delivery and drive performance through dashboards and analytics.

The role emphasizes process improvement, inventory management support, and compliance with quality standards while leading regional/global planning teams to

Formación

• Recommended prior experience within HP or a comparable service/repair ecosystem (warranty, whole-unit repair, or ITAD operations).
• Lean Six Sigma or continuous-improvement certification.
• Familiarity with service/repair ticketing and ERP platforms (e.g., SAP, Salesforce Service Cloud, or equivalent).
• Experience leading or influencing cross-functional teams without direct authority.

Responsabilidades

• Manage day-to-day HP service operations, ensuring execution of repair, refurbishment, warranty, and post-sales support activities.
• Monitor operational performance, service levels, productivity metrics, and customer experience indicators to drive business results.
• Coordinate with cross-functional teams, supply chain partners, repair vendors, and internal stakeholders to ensure seamless service delivery.
• Develop and maintain operational reports, dashboards, and performance analytics to support business decisions and identify improvement opportunities.
• Support customer escalations, root cause analysis, and corrective actions to improve service quality and customer satisfaction.
• Drive process improvement, standardization, and automation initiatives to increase operational efficiency and reduce costs.
• Assist with inventory management, logistics coordination, material planning, and value recovery programs across the service supply chain.
• Ensure compliance with HP operational policies, quality standards, and business controls while supporting continuous operational excellence.
• Participate in business reviews, operational assessments, pilot programs, and strategic initiatives that support HP service transformation objectives.

Conocimientos

Data Analysis

Cross-functional Collaboration

Project Management

Vendor Management

Analytical Thinking

Communications

Strategic Planning

Continuous Improvement

Supply Chain

Process Improvement

Inventory Management

Financial Acumen

KPIs

Lean Manufacturing

MRP

Purchasing

SAP Applications

ERP Systems

Warehousing

Educación

Lean Six Sigma certification

Herramientas

SAP

Salesforce Service Cloud

Descripción del empleo

Repair HP on HP Operations Description

The HP on HP Operations role supports end-to-end warranty and post-sales service operations, including operational management, performance reporting, supply chain coordination, customer escalation support, process improvement, partner management, and business analytics. The position drives execution of HP service programs while ensuring operational excellence, customer satisfaction, quality compliance, and continuous process optimization. This role is responsible for managing a broad range of moderately complex supply chain processes for a large global business unit. The role enhances current business processes and performance metrics by leading regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role contributes to special projects and communicates requirements to the global business unit planning teams.

Responsibilities

• Manage day-to-day HP service operations, ensuring execution of repair, refurbishment, warranty, and post-sales support activities.
• Monitor operational performance, service levels, productivity metrics, and customer experience indicators to drive business results.
• Coordinate with cross-functional teams, supply chain partners, repair vendors, and internal stakeholders to ensure seamless service delivery.
• Develop and maintain operational reports, dashboards, and performance analytics to support business decisions and identify improvement opportunities.
• Support customer escalations, root cause analysis, and corrective actions to improve service quality and customer satisfaction.
• Drive process improvement, standardization, and automation initiatives to increase operational efficiency and reduce costs.
• Assist with inventory management, logistics coordination, material planning, and value recovery programs across the service supply chain.
• Ensure compliance with HP operational policies, quality standards, and business controls while supporting continuous operational excellence.
• Participate in business reviews, operational assessments, pilot programs, and strategic initiatives that support HP service transformation objectives.

Education & Experience

Recommended Prior experience within HP or a comparable service/repair ecosystem (warranty, whole-unit repair, or ITAD operations). Lean Six Sigma or continuous-improvement certification. Familiarity with service/repair ticketing and ERP platforms (e.g., SAP, Salesforce Service Cloud, or equivalent). Experience leading or influencing cross-functional teams without direct authority.

Core Competencies

• Operational rigor and bias for action under time pressure.
• Data-driven decision-making and executive-ready reporting.
• Partner and vendor management with a governance mindset.
• Clear, concise communication across technical and business audiences.
• Financial and business acumen tied to operational outcomes.

Preferred Certifications

• Project Management Professional (PMP) Certification
• Certified Professional In Supply Management (Standards Organizations)

Knowledge & Skills

• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Inventory Control
• Inventory Management
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Material Requirements Planning
• Materials Management
• Process Improvement
• Procurement
• Production Planning
• Purchasing
• SAP Applications
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management
• Supply Chain Planning
• Warehousing

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
• Responds to routine issues within established guidelines.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job - Supply Chain & Operations
Schedule - Full time
Shift - First Shift (Mexico)
Travel - Not Specified
Relocation - No

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