Global Service Management Lead

Rsgroup; Monterrey (Batáquez); Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

RS Group is expanding its GSBS function and seeking a Service Management Lead to govern, design, and onboard services across regions. The role requires collaborating with stakeholders, process owners, and operational teams to ensure consistent, efficient service delivery and strong customer experience.

The incumbent will drive governance, performance reviews, and improvement initiatives within a global matrix structure, ensuring alignment to the GSBS operating model and business objectives.

Qualifications

• Significant experience in a GBS/shared services/SMO/PMO environment.
• Strong end-to-end process understanding and service delivery knowledge.
• Experience leading service onboarding, governance, and improvements.
• Global collaboration across regions and matrix organisations.

Responsibilities

• Support governance and development of the GSBS service portfolio.
• Design, onboard and expand GSBS services with clear scope and operating models.
• Lead projects for service enhancement and transition into operations.
• Drive standardisation of service offerings across regions (Americas/EMEA/APAC).
• Coordinate service transition, readiness, and stakeholder engagement.

Skills

Stakeholder management

Communication

Influencing skills

Analytical thinking

Education

PM certification (PMP/PRINCE2/PROSCI)

Tools

Jira

Confluence

KeyedIn

Microsoft Project

Microsoft Teams

Job description

RS Group is expanding its GSBS function and seeking a Service Management Lead to govern, design, and onboard services across regions. The role requires collaborating with stakeholders, process owners, and operational teams to ensure consistent, efficient service delivery and strong customer experience.

The incumbent will drive governance, performance reviews, and improvement initiatives within a global matrix structure, ensuring alignment to the GSBS operating model and business objectives.