Global Service Governance & PMO Lead

Rsgroup; Monterrey; Hybrid; MXN 900,000 - 1,200,000; Full time

Job summary

RS Group in Monterrey seeks a GSBS Service Management Lead to drive governance, performance, and continuous improvement across Global Shared Business Services. You will oversee service onboarding, partner with operations, and deliver projects that improve efficiency and customer experience.

The role requires strong stakeholder engagement, cross‑regional collaboration, and a pragmatic, data‑driven approach to standardising service delivery across Americas, EMEA, and APAC.

Qualifications

• Significant experience in a GBS, SMO, PMO or corporate service mgmt setting.
• Strong understanding of end-to-end business processes and service delivery.
• Experience with service transitions, onboarding, process standardisation.

Responsibilities

• Governance & Portfolio: support GSBS service portfolio governance across regions.
• Service Design & Expansion: onboard new services with clear scope and ownership.
• Project Delivery: lead projects from planning to transition into operations.
• Global Standardisation: drive consistency across Americas, EMEA, APAC.
• Service Transition: coordinate successful onboarding and adoption of services.
• Stakeholder Management: build relationships and align business needs with GSBS priorities.
• Governance & Reporting: provide visibility of onboarding activities, risks and milestones.
• Collaboration & Capability Building: share knowledge across regions and service lines.

Skills

Service Management

PMO

Stakeholder Management

Global teams

Project Delivery

Process Improvement

Education

Project Management Certification (PMP/PRINCE2/PROSCI)

Tools

Jira

Confluence

KeyedIn

Microsoft Project

Microsoft Teams

Job description

RS Group in Monterrey seeks a GSBS Service Management Lead to drive governance, performance, and continuous improvement across Global Shared Business Services. You will oversee service onboarding, partner with operations, and deliver projects that improve efficiency and customer experience.

The role requires strong stakeholder engagement, cross‑regional collaboration, and a pragmatic, data‑driven approach to standardising service delivery across Americas, EMEA, and APAC.