Global Service Management & Improvement Lead

RS Americas; San Nicolás de los Garza; On-site; MXN 900,000 - 1,350,000; Full time

Job summary

RS Group is seeking a GSBS Service Management Lead to strengthen governance, performance, and continuous improvement across the Global Shared Business Services organization. You will partner with stakeholders to ensure consistent delivery and successful onboarding of new services, while driving improvements across regions and service lines.

The role requires strong experience in service management, governance, and stakeholder engagement within a global matrix environment, delivering value

Qualifications

• Experience leading service management in a Global Shared Services environment.
• Strong ability to coordinate across regions, functions and stakeholders.

Responsibilities

• Governance & portfolio management across GSBS to ensure services are defined and managed.
• Design, onboard, and expand GSBS services with clear scope and ownership.
• Lead projects for service introduction, expansion, or enhancement with risk and timeline oversight.
• Drive standardisation of service offerings and governance across Americas, EMEA, and APAC.

Skills

Governance

Stakeholder management

Project delivery

Service design

Global standardisation

Job description

RS Group is seeking a GSBS Service Management Lead to strengthen governance, performance, and continuous improvement across the Global Shared Business Services organization. You will partner with stakeholders to ensure consistent delivery and successful onboarding of new services, while driving improvements across regions and service lines.

The role requires strong experience in service management, governance, and stakeholder engagement within a global matrix environment, delivering value