Global Remote Customer Success Team Manager

Canonical; Hermosillo; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global software leader is seeking a Customer Success - Team Manager to manage a diverse team, enhance customer engagement, and drive retention strategies. The ideal candidate will possess a Bachelor’s degree and have a strong track record in customer success. This remote role requires excellent analytical skills and a passion for mentoring team members. An annual compensation review and additional benefits are offered.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations

Formación

• Track record of bringing exceptional customer success results.
• Commitment to continuous learning and improvement.
• Experience growing and developing a CSM team.

Responsabilidades

• Prepare communication plans and set team up for success.
• Resolve escalated customer issues requiring expertise.
• Passion for guiding and supporting team members.

Conocimientos

Customer Success

Analytical skills

Team management

Creative problem-solving

Cross-team collaboration

Educación

Bachelor's or equivalent degree in Business, Communication, or STEM

Descripción del empleo

A global software leader is seeking a Customer Success - Team Manager to manage a diverse team, enhance customer engagement, and drive retention strategies. The ideal candidate will possess a Bachelor’s degree and have a strong track record in customer success. This remote role requires excellent analytical skills and a passion for mentoring team members. An annual compensation review and additional benefits are offered.