Global Proposals & Orders Specialist

FLSmidth; México; Vor Ort; MXN 700.000 - 1.100.000; Vollzeit

Zusammenfassung

FLSmidth is seeking a proactive professional to translate customer requirements into compelling techno-commercial proposals and to own the end-to-end process from inquiry to order.

You will collaborate across sales, customer relations, engineering and purchasing, drive export control, ensure timely, high-quality deliverables, and build strong relationships with customers and internal teams worldwide.

Qualifikationen

• Experience in cross-functional proposal development.
• Ability to coordinate with multiple departments.
• Knowledge of export controls is a plus.

Aufgaben

• Improves customer service quality translate customer requirements into proposals and orders.
• Take ownership of the end-to-end process and communicate with all stakeholders.
• Collaborates closely with the Customer Relations Representatives, colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.
• Manages processes supporting that proposal and order handling is fulfilling our customers’ expectations (Response time/Quality/DIFOT) and increases customer engagement.
• Build good relations with customers, Customer Relations Representatives and colleagues overseas.
• Communicate, handle, and organize parts and service cases within the organization.
• Translate customer requirements into proposals and orders.
• Drive export control.
• Contribute to cross-team knowledge’s sharing of best practices.
• Co-ordination with Purchase department or vendors directly for vendor offers.
• Efficient way of doing Costing, Preparation of Techno Commercial proposal, Order release.
• Ensuring quality & timeliness of proposal/Order deliverables.
• Co-ordination with Engineering for product validation
• Follow up on CRM opportunities in collaboration with sales managers and other stakeholders
• Handles claims, minimizing potential negative impact towards our customer.
• Follows-up on Overdue receivables.

Jobbeschreibung

FLSmidth is seeking a proactive professional to translate customer requirements into compelling techno-commercial proposals and to own the end-to-end process from inquiry to order.

You will collaborate across sales, customer relations, engineering and purchasing, drive export control, ensure timely, high-quality deliverables, and build strong relationships with customers and internal teams worldwide.