Global Operations Delivery SME: Process Excellence & Transitions

Pfizer

México

Híbrido

MXN 900.000 - 1.600.000

Jornada completa

Hace 9 días

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Descripción de la vacante

Pfizer is seeking a Subject Matter Expert for Global Operations Services Centers to oversee end-to-end delivery across markets, focusing on data services for reporting, enablement, and incentive calculation. You will drive standardization and automation, serving as the main contact for GOSC, and leading transitions and vendor collaboration.

Hybrid work location with emphasis on stakeholder management, process improvement, and strong English/Spanish communication skills to support global

Formación

Bachelor's degree and 5+ years in Global Operations service delivery or related areas.
Proven delivery excellence in shared service environments with process improvement.
Strong written and spoken English and Spanish communication skills.

Responsabilidades

Drive standardization, optimization, and automation across GOSC processes.
Collaborate with global stakeholders on standardization and optimization initiatives.
Maintain accurate desktop procedures and process documentation.
Act as SPOC for global projects and manage transitions and expansions.
Monitor KPIs, manage capacity, and coordinate with vendors and teams.