Global Major Incident Lead - IT Resilience

Maersk; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Major Incident Analyst to join its Technology Operations Centre in Mexico City. The role involves leading major incident resolution with coordination across the Philippines, India, and the UK.

You will work five days a week in rotation from the office, with strong emphasis on communication, collaboration, and rapid decision-making to restore critical IT services. You will leverage ServiceNow and Jira, monitor with Grafana, and engage global teams to minimize disruption while

Formación

• 7+ years of experience in SRE, DevOps, IT Service Management, or IT Operations.
• Proven expertise in major incident management within large-scale enterprise environments.
• Hands-on experience with ServiceNow and Jira.
• Practical knowledge of Grafana for system monitoring and troubleshooting.
• Good understanding of Azure, Kubernetes, APIs, and GCVE.
• Strong grasp of IT infrastructure including networks, middleware, servers, storage, and databases.

Responsabilidades

• Lead and coordinate major incident resolution efforts, ensuring minimal business disruption.
• Monitor and collaborate with Service Desk, SRE, Application Support Engineers, and other Technology Operations colleagues to drive fast resolution.
• Work with global Technology Operations teams, Platform Teams, Vendors, and SMEs to engage the right expertise.
• Analyse system health and troubleshoot incidents using Grafana dashboards.
• Provide timely and clear stakeholder communication.

Conocimientos

SRE

DevOps

ITSM

IT Operations

ServiceNow

Jira

Grafana

Azure

Kubernetes

APIs

GCVE

ITIL

Herramientas

ServiceNow

Jira

Grafana

Descripción del empleo

Maersk is seeking a Major Incident Analyst to join its Technology Operations Centre in Mexico City. The role involves leading major incident resolution with coordination across the Philippines, India, and the UK.

You will work five days a week in rotation from the office, with strong emphasis on communication, collaboration, and rapid decision-making to restore critical IT services. You will leverage ServiceNow and Jira, monitor with Grafana, and engage global teams to minimize disruption while