Major Incident Maestro — Lead Critical IT Resolutions

APM Terminals; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Major Incident Analyst to join the Technology Operations Centre in Mexico City. The role emphasizes coordinating incident resolution, monitoring health, and engaging global teams to restore critical services quickly.

Requirements include 7+ years in SRE/DevOps or IT operations, hands-on use of ServiceNow and Jira, and knowledge of Grafana, Azure, Kubernetes, APIs and GCVE. Strong communication and decision-making under pressure are essential.

Formación

• 7+ years experience in SRE, DevOps, IT Service Management, or IT Operations.

Responsabilidades

• Lead and coordinate major incident resolution efforts, ensuring minimal business disruption.

Conocimientos

SRE/DevOps experience

Major incident management

Stakeholder communication

Analytical thinking

Decision making under pressure

Global team collaboration

Herramientas

ServiceNow

Jira

Grafana

Azure

Kubernetes

APIs

GCVE

Descripción del empleo

Maersk is seeking a Major Incident Analyst to join the Technology Operations Centre in Mexico City. The role emphasizes coordinating incident resolution, monitoring health, and engaging global teams to restore critical services quickly.

Requirements include 7+ years in SRE/DevOps or IT operations, hands-on use of ServiceNow and Jira, and knowledge of Grafana, Azure, Kubernetes, APIs and GCVE. Strong communication and decision-making under pressure are essential.