Global HR Services Delivery Director

300 FLEXTRONICS MANUFACTURING MEX, SA DE CV.; Región Centro; Hybrid; MXN 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Life Insurance KL08

Job summary

Axiom is seeking a People Services Delivery Director to lead HR shared services across 17 countries and multiple regions, overseeing data administration, onboarding/offboarding, and lifecycle transactions. You will manage service levels, KPIs, and the transition from the prior GBS model while partnering with Payroll, HR Systems and regional leaders.

The role requires a Bachelor’s degree and 10+ years in HR operations, with fluency in Spanish and English.

Qualifications

• 10+ years in HR shared services or global HR operations.
• Experience leading HR service delivery across multiple countries.
• Proven track record with SLAs, KPIs and service reviews.

Responsibilities

• Lead HR shared services, data administration, onboarding and offboarding.
• Oversee transition of services from other BPO/GBS models to Axiom People Services.
• Partner with Payroll, HR systems, Total Rewards, and regional leaders.
• Ensure privacy, audit and compliance across countries served.
• Drive process standardization, automation and AI-enabled support.

Skills

Spanish fluency

English fluency

Education

Bachelor’s Degree in related field

Tools

Workday

HR case management tools

Job description

Axiom is seeking a People Services Delivery Director to lead HR shared services across 17 countries and multiple regions, overseeing data administration, onboarding/offboarding, and lifecycle transactions. You will manage service levels, KPIs, and the transition from the prior GBS model while partnering with Payroll, HR Systems and regional leaders.

The role requires a Bachelor’s degree and 10+ years in HR operations, with fluency in Spanish and English.