Global HR Shared Services Director - Transitions & Delivery

Axiom; Tlaquepaque; On-site; MXN 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Life Insurance

Job summary

Axiom is seeking a People Services Delivery Director to lead HR shared services across a multi-country footprint, including Mexico, India, China and EMEA delivery centers. You will own the TSA transition, design the People Services organization, and partner with Payroll, Workday, Total Rewards and Global Mobility to deliver scalable HR services.

In this senior role, you will manage SLAs, KPIs, data privacy, and compliance while building a high-performing team, aligning regional leaders, and

Qualifications

• Bachelor’s Degree finished in related field.
• 10 or more years of progressive experience in HR shared services, HR operations or global business services, including senior roles with multi country scope.
• Demonstrated experience leading an HR service delivery organization across the Americas, including Mexico, with tiered support and case management.
• Direct experience operating or existing a Transition Services Agreement, or standing up a shared services function, in a separation, carve out or acquisition.
• Track record managing SLAs, KPIs and service reviews with internal or external providers.
• Working knowledge of Workday and HR case management tools, and of HR process standardization and automation.
• Experience leading and developing teams across sites and time zones.
• Clear written and verbal communication, able to run service reviews and executive updates.
• Fluency in Spanish and English.

Responsibilities

• Oversee HR shared services for the Axiom perimeter, roughly 32,000 employees across 17 countries, delivered through the hybrid GBS HR model.
• Service management of the Flex GBS HR TSA: scope, service levels, KPIs, volumes, issue resolution and cost, for the duration of the agreement.
• Exit of the GBS HR TSA within the expected six months, service by service and region by region, into the Axiom People Services model.
• Design and stand up of Axiom People Services: tiered support, case management and knowledge tools, process documentation, controls and the automation and AI roadmap for HR operations.
• Partner with Payroll, HR Systems (Workday), Total Rewards, Global Mobility, Talent Acquisition, regional People leaders and Flex GBS HR across Mexico, India, China and EMEA delivery centers.
• Own day to day delivery of HR shared services to Axiom employees and managers: employee data administration, onboarding and offboarding, employee lifecycle transactions, HR helpdesk and case management, letters and documentation, and HR compliance support.

Skills

HR shared services

global operations

Workday

leadership skills

SLA management

multinational scope

data privacy

spanish fluency

english fluency

Education

Bachelor’s degree

Tools

Workday

Job description

Axiom is seeking a People Services Delivery Director to lead HR shared services across a multi-country footprint, including Mexico, India, China and EMEA delivery centers. You will own the TSA transition, design the People Services organization, and partner with Payroll, Workday, Total Rewards and Global Mobility to deliver scalable HR services.

In this senior role, you will manage SLAs, KPIs, data privacy, and compliance while building a high-performing team, aligning regional leaders, and