Global Delivery Lead — Tech Projects & Client Success

KMS Technology, Inc.; Región Centro; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mexican law benefits

15 days PTO

5 days leave for death of immediate…

Major Medical Expenses Insurance.

Annual performance bonus

Annual salary adjustment

Employee Referral Bonus

Paid Certifications / Courses

Coursera License

5% Savings Fund

5% Grocery Vouchers

Descripción de la vacante

KMS Technology, Inc. in Mexico is seeking an experienced Delivery Manager with 10+ years to oversee the day-to-day delivery operations of a key client project.

You will ensure successful execution, maintain delivery quality, and mitigate operational risks in a fast-paced, collaborative environment. This role requires proactive leadership to coordinate cross-functional teams, manage stakeholder relationships, and drive projects toward successful outcomes while aligning client expectations with

Formación

• 10+ years of professional experience in delivery management or related leadership roles.
• Proven track record delivering complex software projects.
• Strong knowledge of software development lifecycles and delivery methodologies.
• Experience with Agile, Scrum, Kanban, Waterfall, or hybrid models.
• Demonstrated ability to manage client relationships and stakeholder expectations.
• Leadership skills coordinating cross-functional teams.
• Excellent communication, presentation, and negotiation abilities.
• Experience managing risks, dependencies, and resource planning.
• Ability to analyze delivery metrics and drive data-informed decisions.

Responsabilidades

• Oversee day-to-day delivery activities ensuring on-time, high-quality commitments.
• Serve as primary contact for delivery-related matters with client, stakeholders, and internal teams.
• Monitor progress, timelines, deliverables, risks, dependencies, and overall project health.
• Own execution and governance of SLAs and contractual commitments.
• Drive alignment between client expectations and team plans.
• Facilitate regular status meetings and delivery reviews.
• Identify, assess, and mitigate risks, issues, blockers.
• Collaborate with Engineering Managers, Product Owners, Business Analysts, and technical teams.
• Track capacity and workload for effective planning.
• Communicate delivery metrics and milestones to stakeholders.
• Manage escalations and coordinate resolution efforts.
• Ensure adherence to processes, quality standards, and delivery best practices.
• Foster accountability, collaboration, and continuous improvement.
• Coordinate efforts across distributed teams in global environments.

Conocimientos

Delivery management

Project leadership

Stakeholder management

Agile/Scrum/Kanban

Cross-functional leadership

Communication skills

Risk management

Team coordination

Distributed teams

Herramientas

PM Tools

Descripción del empleo

KMS Technology, Inc. in Mexico is seeking an experienced Delivery Manager with 10+ years to oversee the day-to-day delivery operations of a key client project.

You will ensure successful execution, maintain delivery quality, and mitigate operational risks in a fast-paced, collaborative environment. This role requires proactive leadership to coordinate cross-functional teams, manage stakeholder relationships, and drive projects toward successful outcomes while aligning client expectations with