CX Product Owner: B2B Apps for Returns & Services

Clarios, LLC; San Pedro; On-site; MXN 1,212,751 - 1,732,502; Full time

Job summary

Clarios, LLC in San Pedro, Mexico, is seeking a Customer Experience Digital Product Owner to enhance B2B applications for core returns and services. This role involves leading product strategy, collaborating with cross-functional teams, and ensuring that digital solutions meet customer needs.

The ideal candidate will have a strong background in CX processes and digital product management, along with excellent communication skills and a customer-centric mindset. This position offers a full-time opportunity to impact customer experience directly.

Qualifications

• Proven experience in backlog development and cross-functional leadership.
• Strong understanding of digital product management and CX processes.
• Skilled at conducting market research and driving product strategy.

Responsibilities

• Define and communicate a compelling product vision for B2B applications.
• Manage the digital product lifecycle from concept to launch.
• Collaborate with IT, operations, and regional teams for seamless delivery.

Skills

CX processes

Digital product management

Agile methodologies

Excellent communication

Analytical mindset

Stakeholder management

Education

MS/BS degree in Computer Science or Engineering

Tools

Agile/Scrum tools

Job description

Clarios, LLC in San Pedro, Mexico, is seeking a Customer Experience Digital Product Owner to enhance B2B applications for core returns and services. This role involves leading product strategy, collaborating with cross-functional teams, and ensuring that digital solutions meet customer needs.

The ideal candidate will have a strong background in CX processes and digital product management, along with excellent communication skills and a customer-centric mindset. This position offers a full-time opportunity to impact customer experience directly.