Global Customer Relations Lead, Mining & Supply Chain

FLSmidth; Monterrey; On-site; MXN 1,038,601 - 1,731,002; Full time

Benefits offered by this job

Recognition platform

Global career opportunities

Job summary

FLSmidth seeks a Customer Relations Representative to act as the primary liaison between the company and strategic customers, leading onsite reviews and driving improvements in service delivery.

You will collaborate with Sales, Repairs, Field Services, and Supply Chain to align expectations with performance, monitor KPIs, and ensure contractual obligations are met while enhancing forecast accuracy and customer value.

Qualifications

• Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field or 3–5 years of customer-facing experience in a B2B operational or supply chain role.

Responsibilities

• Serve as the primary point of contact for supply between FLSmidth and designated strategic customers.
• Lead onsite meetings with customers to review KPIs and SLAs and drive solutions.
• Capture and integrate feedback and performance data into demand planning and execution processes.
• Coordinate with Sales, Repairs, Field Services and Supply Chain to improve service delivery.
• Translate insights into performance improvements and maintain contractual obligations.
• Drive forecast accuracy by analyzing demand trends and on-site stock levels.
• Present service metrics to customers during reviews and ensure accountability.
• Represent the customer perspective in internal planning and strategy.

Skills

Relationship Management

Communication

Analytical Thinking

Cross-Functional Coordination

Performance Management

Problem Solving

Presentation Skills

Industry Knowledge

Contracts Management

Education

Bachelor's degree or 3-5 years relevant experience

Tools

Excel

PowerPoint

Data visualization tools

ERP/CRM systems

Job description

FLSmidth seeks a Customer Relations Representative to act as the primary liaison between the company and strategic customers, leading onsite reviews and driving improvements in service delivery.

You will collaborate with Sales, Repairs, Field Services, and Supply Chain to align expectations with performance, monitor KPIs, and ensure contractual obligations are met while enhancing forecast accuracy and customer value.