Gerente De Operaciones

VRS Estructuras; Tlaquepaque; Remote; MXN 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive annual salary

Fully remote work arrangement

Health, dental, and vision insurance

Stock options

Bonuses based on performance

Generous PTO and holidays

Professional development budget

Home office stipend

Growth opportunities

Remote team culture

Cutting-edge tools

Job summary

VRS Estructuras seeks a highly capable Gerente de Operaciones to lead and optimize its remote operations across functions including customer support, onboarding, and internal workflows.

The role requires a proven track record in scaling processes, managing distributed teams, and driving operational excellence within a SaaS environment. A strong leadership mindset and ability to work independently in a fast-paced setting are essential.

Qualifications

• Bachelor's degree in Business Administration or related field; MBA preferred.
• Minimum 6 years in operations management with at least 2 years in leadership.
• Experience managing remote or distributed teams.
• Strong SaaS operations understanding and tech ops experience.

Responsibilities

• Develop, implement, and manage operational strategies to enhance efficiency and scalability.
• Oversee daily operations including customer support and onboarding.
• Lead, mentor, and develop a dispersed operations team.
• Identify and implement technology solutions to streamline operations.
• Establish and monitor KPIs to track performance and improvement areas.

Skills

Leadership

Communication

Problem solving

Decision making

Remote team management

Education

Bachelor's degree in Business Administration

MBA

Tools

CRM software

Project management tools

Job description

About the Role

Our client, a rapidly expanding technology startup focused on innovative SaaS solutions, is seeking a highly motivated and experienced Gerente de Operaciones to lead their operational strategy and execution on a fully remote basis. This is a critical leadership role responsible for optimizing business processes, driving efficiency, and ensuring seamless day‑to‑day operations across various departments, including customer support, onboarding, and internal workflows. The ideal candidate will have a strong background in operations management, a proven ability to implement scalable solutions, and exceptional leadership skills to manage a distributed team. You will play a key role in shaping the operational infrastructure that supports the company's aggressive growth trajectory. Our client is committed to fostering a remote‑first culture, emphasizing collaboration, flexibility, and employee well‑being. This role offers the unique opportunity to build and scale operations from the ground up in a dynamic, fast‑paced tech environment, with the flexibility of working from anywhere. We are looking for a proactive, results‑oriented individual who thrives on creating efficient systems and processes that enable a high‑performing team. Your expertise will be vital in ensuring operational excellence as the company continues its expansion. This is a chance to make a significant impact on the success of an innovative company.

Key Responsibilities

• Develop, implement, and manage operational strategies and processes to enhance efficiency and scalability.
• Oversee daily operations, including customer support, client onboarding, and internal process management.
• Lead, mentor, and develop a high‑performing, geographically dispersed operations team.
• Identify and implement technology solutions and tools to streamline operations and improve productivity.
• Establish and monitor key performance indicators (KPIs) to track operational effectiveness and identify areas for improvement.
• Manage vendor relationships and ensure service level agreements are met.
• Collaborate with cross‑functional teams (e.g., Product, Sales, Engineering) to ensure alignment and support business objectives.
• Develop and manage operational budgets, ensuring cost‑effectiveness and resource optimization.
• Drive continuous improvement initiatives across all operational functions.
• Create and maintain comprehensive operational documentation and playbooks.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field. MBA preferred.
• Minimum of 6 years of progressive experience in operations management, with at least 2 years in a leadership role.
• Proven experience in managing remote or distributed teams.
• Demonstrated success in designing, implementing, and scaling operational processes.
• Strong understanding of SaaS business models and technology operations.
• Expertise in using CRM, project management, and other operational software.
• Excellent leadership, communication, problem‑solving, and decision‑making skills.
• Ability to work independently, manage multiple priorities, and thrive in a fast‑paced, remote environment.
• Experience with budget management and financial oversight.
• A proactive, hands‑on approach to driving operational excellence.

Benefits

• Competitive annual salary of up to Mexican Pesos.
• Fully remote work arrangement, offering flexibility and work‑life balance.
• Comprehensive health, dental, and vision insurance.
• Stock options and performance‑based bonuses.
• Generous paid time off and company holidays.
• Professional development budget for courses, conferences, and certifications.
• Opportunities for career growth within a fast‑scaling tech company.
• Home office stipend to create an optimal work environment.
• Collaborative and supportive remote team culture.
• Cutting‑edge technology and tools to support your work.