Gerente General

Grupo Plasencia; Tepic; Remote; MXN 900,000 - 1,500,000; Full time

Benefits offered by this job

Fully remote work

Health, dental, vision insurance

Stock options

Performance-based bonuses

Generous PTO & holidays

Professional development budget

Home office stipend

Job summary

Grupo Plasencia is seeking an experienced Operations Manager to lead a fully remote, distributed team delivering SaaS solutions. You will shape the operational strategy, optimize processes, and drive efficiency across customer support, onboarding, and internal workflows.

Ideal candidates have 6+ years in operations, including 2+ in leadership, with a strong SaaS and tech operations background, and a hands-on, proactive approach to building scalable systems.

Qualifications

• Bachelor's degree in Business/Admin or related field; MBA a plus.
• 6+ years in operations with 2+ in leadership; remote teams ok.
• Proven ability to design scalable processes and manage budgets.
• Strong SaaS operations knowledge and tech stack.

Responsibilities

• Develop and execute scalable operational strategies.
• Oversee daily operations across support, onboarding, and workflows.
• Lead a distributed operations team and drive KPIs.

Skills

Leadership

Remote management

SaaS knowledge

CRM proficiency

Budgeting

KPI & analytics

Vendor management

Cross-functional collaboration

Communication skills

Problem solving

Education

Bachelor's degree

MBA preferred

Tools

CRM software

Project management tools

ERP/BI tools

Job description

About the Role

Our client, a rapidly expanding technology startup focused on innovative SaaS solutions, is seeking a highly motivated and experienced Gerente de Operaciones to lead their operational strategy and execution on a fully remote basis. This is a critical leadership role responsible for optimizing business processes, driving efficiency, and ensuring seamless day-to-day operations across various departments, including customer support, onboarding, and internal workflows. The ideal candidate will have a strong background in operations management, a proven ability to implement scalable solutions, and exceptional leadership skills to manage a distributed team. You will play a key role in shaping the operational infrastructure that supports the company's aggressive growth trajectory. Our client is committed to fostering a remote-first culture, emphasizing collaboration, flexibility, and employee well-being. This role offers the unique opportunity to build and scale operations from the ground up in a dynamic, fast-paced tech environment, with the flexibility of working from anywhere. We are looking for a proactive, results-oriented individual who thrives on creating efficient systems and processes that enable a high-performing team. Your expertise will be vital in ensuring operational excellence as the company continues its expansion. This is a chance to make a significant impact on the success of an innovative company.

Key Responsibilities

• Develop, implement, and manage operational strategies and processes to enhance efficiency and scalability.
• Oversee daily operations, including customer support, client onboarding, and internal process management.
• Lead, mentor, and develop a high-performing, geographically dispersed operations team.
• Identify and implement technology solutions and tools to streamline operations and improve productivity.
• Establish and monitor key performance indicators (KPIs) to track operational effectiveness and identify areas for improvement.
• Manage vendor relationships and ensure service level agreements are met.
• Collaborate with cross-functional teams (e.g., Product, Sales, Engineering) to ensure alignment and support business objectives.
• Develop and manage operational budgets, ensuring cost-effectiveness and resource optimization.
• Drive continuous improvement initiatives across all operational functions.
• Create and maintain comprehensive operational documentation and playbooks.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field. MBA preferred.
• Minimum of 6 years of progressive experience in operations management, with at least 2 years in a leadership role.
• Proven experience in managing remote or distributed teams.
• Demonstrated success in designing, implementing, and scaling operational processes.
• Strong understanding of SaaS business models and technology operations.
• Expertise in using CRM, project management, and other operational software.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, remote environment.
• Experience with budget management and financial oversight.
• A proactive, hands-on approach to driving operational excellence.

Benefits

• Competitive annual salary of up to Mexican Pesos.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance.
• Stock options and performance-based bonuses.
• Generous paid time off and company holidays.
• Professional development budget for courses, conferences, and certifications.
• Opportunities for career growth within a fast-scaling tech company.
• Home office stipend to create an optimal work environment.
• Collaborative and supportive remote team culture.
• Cutting-edge technology and tools to support your work.

About the Role

Our client is seeking an experienced and highly motivated Operations Manager to lead their remote-based team. This is a unique opportunity to shape the operational strategy of a dynamic company from the ground up, focusing on delivering exceptional experiences within the luxury tourism sector. The ideal candidate will be a self-starter, comfortable working autonomously in a remote-first environment, and possess a proven track record of driving efficiency and success in a management capacity. You will play a pivotal role in ensuring seamless operations and contributing to the overall growth and profitability of the business. The role requires a proactive approach to problem-solving and a keen eye for detail.