Gerente de Alimentos y Bebidas con Énfasis en Experiencia del Cliente

Placements24; Tlalnepantla; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Remote work flexibility

Bonuses

Professional development

Opportunity to influence F&B strategy

Job summary

Placements24 seeks a seasoned Gerente de Alimentos y Bebidas to oversee multiple F&B outlets and elevate the guest experience. The role requires strong leadership, budgeting, and strategic service delivery across the group in the State of Mexico region.

The ideal candidate will drive customer engagement, train teams, and implement standards that ensure consistent quality and profitability. Remote work flexibility may be available for travel to sites in and around Tlalnepantla.

Qualifications

• 5+ years of experience in Food & Beverage management.
• Proven leadership, communication, and interpersonal skills.
• Degree in Hospitality Management or related field preferred.

Responsibilities

• Develop and implement innovative F&B strategies to enhance guest experience.
• Oversee operations of multiple F&B outlets with consistent service standards.
• Manage budgets, including P&L, revenue generation, and cost control for F&B.
• Lead, train, and motivate F&B teams to deliver exceptional service and loyalty.
• Collaborate with culinary teams on menu development aligned with trends.
• Ensure compliance with health, safety, and sanitation regulations.

Skills

Leadership

Customer experience

Budgeting

Forecasting

P&L analysis

Operations management

Staff training

Vendor management

F&B software

POS systems

Education

Hospitality Management degree

Tools

POS systems

F&B management software

Job description

About the Role

Our client, a forward-thinking hospitality group with a presence in Tlalnepantla, State of Mexico, MX , is seeking a highly motivated and client-focused Gerente de Alimentos y Bebidas to oversee and elevate the guest experience across its diverse establishments. This role is ideal for a leader with a proven ability to innovate in service delivery, manage complex F&B operations, and drive customer satisfaction and loyalty. The ideal candidate will possess a strategic vision for creating memorable dining moments, strong financial acumen for operational efficiency, and exceptional leadership skills to inspire teams. Responsibilities include developing customer-centric service standards, managing operational budgets, overseeing multiple F&B outlets, implementing training programs focused on guest engagement, and ensuring the highest quality across all food and beverage offerings. This is a unique opportunity to shape the F&B strategy of a growing group with a strong emphasis on delivering exceptional experiences in the State of Mexico .

Key Responsibilities

• Develop and implement innovative F&B strategies with a primary focus on enhancing the overall customer experience.
• Oversee the operations of multiple food and beverage outlets, ensuring consistent quality and service standards.
• Manage departmental budgets, including P&L, revenue generation, and cost control for food, beverage, and labor.
• Lead, train, and motivate F&B teams to deliver exceptional guest service and build customer loyalty.
• Implement and refine service standards and protocols that prioritize guest satisfaction and engagement.
• Collaborate with culinary teams on menu development and presentation to align with customer preferences and trends.
• Ensure compliance with all health, safety, and sanitation regulations.
• Analyze customer feedback and operational data to identify areas for improvement and implement corrective actions.
• Manage vendor relationships and procurement processes for F&B supplies.
• Foster a culture of continuous improvement and innovation within the F&B department.

Requirements

• Minimum of 5 years of experience in Food & Beverage management, with a strong emphasis on customer experience and service innovation.
• Proven track record of successfully managing multiple F&B outlets and teams in a competitive market.
• Exceptional leadership, communication, and interpersonal skills.
• Strong financial management capabilities, including budgeting, forecasting, and P&L analysis.
• In-depth understanding of F&B operations, service standards, and current industry trends.
• Experience in developing and implementing customer service training programs.
• Proficiency in relevant F&B management software and POS systems.
• Ability to adapt to changing market demands and customer expectations.
• A degree in Hospitality Management or a related field is preferred.
• Ability to work remotely and potentially travel to locations in and around Tlalnepantla, State of Mexico, MX .

Benefits

• Competitive salary commensurate with experience and remote capabilities.
• Performance-based bonuses and incentives.
• Opportunity to influence F&B strategy with a focus on customer experience.
• Professional development and advancement opportunities within a growing group.
• Remote work flexibility.
• A dynamic and innovative work environment.
• Contribution to the hospitality sector in the State of Mexico .