General Manager - Canopy by Hilton Cancun La Isla

Hilton; Cancún; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Hilton Mexico City is seeking a General Manager who provides strategic leadership across all hotel operations, driving guest satisfaction and business performance while embodying the light and warmth of Hilton hospitality.

You will lead day-to-day operations, set and monitor GOP and RevPAR targets, manage budgeting and forecasting, and develop a high-performing team focused on service excellence and employee engagement.

Responsibilities

• Leading and oversight of all hotel operations across departments to ensure alignment with Hilton standards.
• Shaping and monitoring budgeting, forecasting, and service delivery to drive GOP and RevPAR and profitability.
• Communicating with hotel owners and Hilton corporate leadership to align on goals and performance expectations.
• Developing a high-performing, diverse team through coaching, performance management, and succession planning.

Job description

Exceptional Hospitality Starts with YouAs a

Job Description

Exceptional Hospitality Starts with YouAs a General Manager, you are not only responsible for providing strategic leadership and direction across all hotel operations – you’re also the driving force behind creating memorable guest experiences that reflect the true light and warmth of hospitality that is Hilton. You will lead the hotel’s performance – from day-to-day operations to long-term strategy – while ensuring that every decision reflects Hilton’s commitment to exceptional service, team engagement, and business excellence.

Responsibilities

• Managing and optimizing hotel operations: You will lead the hotel with strategic oversight of all departments — ensuring alignment with Hilton brand standards. Through effective budgeting, forecasting, and service delivery, you’ll drive operational excellence and a seamless guest experience. By identifying inefficiencies and leveraging guest feedback, you’ll implement targeted improvements that enhance workflow, reduce waste, and elevate service. Your focus on continuous improvement, coaching, and innovation will strengthen team performance and consistently exceed guest expectations.


• Managing commercial financial performance: You’ll take full ownership of the property’s financial performance, including sales, revenue and finance that will lead to growth, cost control, and profitability. This means setting and achieving targets for key performance indicators like GOP and RevPAR, while maintaining strong financial discipline. You'll also collaborate closely with the hotel’s commercial team and lead budgeting, forecasting, and strategic planning processes to ensure sustained financial health and business agility.


• Communicating with key stakeholders: As the primary point of contact for hotel owners and Hilton’s corporate leadership, you will be responsible for maintaining alignment on business goals, operational strategies, and performance expectations. You will deliver regular updates, collaborate on long‑term planning, and act as a trusted advisor, ensuring transparency and partnership at every level.


• Leading and developing on‑property teams: You will cultivate a high‑performing, people‑first culture by recruiting top talent, championing diversity and inclusion, and supporting the professional development of every team member. Through performance management, coaching, and recognition programs, you'll inspire engagement, accountability, and continuous growth. Your leadership will empower teams to deliver outstanding service while growing their own careers at Hilton.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member. A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award‑Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.