Gas Integration and Customer Service Analyst

NEG Natural, S.A; Monterrey; On-site; MXN 201,000 - 335,000; Full time

Job summary

A leading energy company in Mexico is seeking a Gas Integration and Customer Service Analyst to manage natural gas customer operations. Responsibilities include regulatory compliance, managing customer requests, and participating in on-call shifts. The ideal candidate must have advanced English and Office skills. Join a dynamic team committed to operational excellence and customer satisfaction.

Qualifications

• Advanced English required.
• Advanced Office Proficiency required.

Responsibilities

• Interdepartmental collaboration for internal control.
• Regulatory compliance management.
• Review of customer operational requests.
• Process optimization and improvement.
• Reporting to the authorities.
• Daily natural gas nominations.
• Participation in weekly on-call shifts.
• Database updates.

Skills

Advanced English

Advanced Office Proficiency

Job description

GAS INTEGRATION AND CUSTOMER SERVICE ANALYST

Objective:

To ensure the proper operational and contractual management of natural gas customers through the integration, monitoring, and renewal of contracts with the regulatory authority and end users; guaranteeing timely and effective attention to customer operational requests and projects, in order to maintain continuity of supply, regulatory compliance, and customer satisfaction. This also includes supporting daily operations through on-call and nomination schedules, as well as monitoring and verifying natural gas flow confirmations.

Key Job Responsibilities:

• Interdepartmental collaboration for internal control
• Regulatory compliance management
• Review of customer operational requests
• Process optimization and improvement
• Reporting to the authorities
• Daily natural gas nominations
• Participation in weekly on-call shifts according to established schedule
• Database updates

Qualifications:

• Advanced English
• Advanced Office Proficiency

About NEG:

We are one of the leading energy companies in Mexico, we help our customers transition towards more sustainable operations that keep businesses moving forward. As part of the Alfa and Alpek family, we distribute more than 450 million cubic feet per day of natural gas and offer power supply and emission offset instruments to industrial customers in North America, providing innovative solutions for the procurement of energy services and sustainable products.

We are a Great Place to Work

At NEG, leaders establish an exceptional atmosphere for everyone, irrespective of their identity or role. Our emphasis is on encouraging every bit of human capacity within our workforce.

Our values

As part of the Alpek family, our formula for success is simple:

• Act with integrity and responsibility.
• Be innovative.
• Be a team player.
• Commit to excellence.
• Have our customers as the top priority.

WE ARE LOOKING FOR GREAT PEOPLE!

We keep growing and want to attract the best and brightest. Send over your resume and tell us why would you like to join our team. We’d love to hear from you.