Full-Cycle SMB Customer Success Manager | Cloud Marketplace SaaS

Fours (formerly Suger); México; Remote; MXN 450,000 - 750,000; Full time

Job summary

Fours (formerly Suger.io) is hiring an SMB Customer Success Manager (Eastern Time Zone) to join our growing CS team. You'll own a book of 50-70 SMB accounts, guiding customers through onboarding and driving adoption, engagement, and retention across the full customer lifecycle.

This is a full-cycle role managed mainly through async Slack communication and our ticketing system, with a focus on health scoring, renewals, and identifying upsell opportunities while building long-term trusted

Qualifications

• 3+ years in Customer Success, Account Management, or Technical Support in SaaS or cloud.
• Ability to manage 50-70 accounts simultaneously.
• Comfortable in a Slack-heavy, async-first startup environment.

Responsibilities

• Own a book of 50-70 SMB accounts from kickoff through renewal.
• Drive adoption, engagement and retention across the customer lifecycle.
• Serve as first responder via Slack and the ticketing system; triage issues.
• Proactively introduce customers to new platform capabilities; facilitate renewals.
• Maintain detailed account notes and health tracking.

Skills

Customer success

Account management

Slack

SaaS

Tools

ClickUp

Slack

Job description

Fours (formerly Suger.io) is hiring an SMB Customer Success Manager (Eastern Time Zone) to join our growing CS team. You'll own a book of 50-70 SMB accounts, guiding customers through onboarding and driving adoption, engagement, and retention across the full customer lifecycle.

This is a full-cycle role managed mainly through async Slack communication and our ticketing system, with a focus on health scoring, renewals, and identifying upsell opportunities while building long-term trusted