Frontline Tech Support Specialist – AI Tax SaaS

CodersLink; Ciudad de México; On-site; MXN 156,000 - 257,000; Full time

Job summary

CodersLink in Mexico City seeks a friendly Technical Support Specialist (Tier 1) to be the first voice customers hear when they have questions about their accounts. You’ll handle basic account questions, guide new users, and escalate issues as needed in a fast-paced, AI-native tax compliance environment.

This role offers an opportunity to learn about sales tax automation for e-commerce and SaaS businesses while delivering clear, courteous service to a growing client base.

Job description

CodersLink in Mexico City seeks a friendly Technical Support Specialist (Tier 1) to be the first voice customers hear when they have questions about their accounts. You’ll handle basic account questions, guide new users, and escalate issues as needed in a fast-paced, AI-native tax compliance environment.

This role offers an opportunity to learn about sales tax automation for e-commerce and SaaS businesses while delivering clear, courteous service to a growing client base.