Front Office

MANN+HUMMEL; Santiago de Querétaro; Presencial; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

MANN+HUMMEL in Querétaro is seeking a Front Office HR professional to be a primary contact for employees, delivering direct HR support and an excellent service experience.

The role focuses on handling HR inquiries, managing service tickets, supporting benefits and access, and driving improvements to HR processes in a U.S.-influenced environment localizing practices.

Formación

• Bachelor's degree in Business Administration or a related field is required.
• Advanced English is required.
• Experience with HR systems, Microsoft Office, and Excel.
• Excellent communication skills with a strong customer-service mindset.
• Proactive and solution-oriented, able to propose improvements.
• Professional and composed when handling difficult internal customers.

Responsabilidades

• Provide direct support to employees regarding HR-related questions.
• Manage and follow up on employee service tickets, ensuring SLA compliance.
• Support employees with benefits, payments, vacations, account access, and general HR inquiries.
• Provide professional support in challenging customer-service situations and implement process improvements locally.

Conocimientos

HR Process Knowledge

Continuous Improvement

Data Analysis

HR Administration

Customer Focus

Cross-Functional Understanding

Document Control

HRIS

Knowledge Management

Employee Lifecycle Management

Educación

Bachelor’s degree in Business Administration or related field

Herramientas

Microsoft Office

Excel

Descripción del empleo

We’re Hiring | Front Office – Human Resources

Job Description

We’re Hiring | Front Office – Human Resources Are you passionate about people, customer service, and Human Resources? Do you enjoy solving problems and creating a positive employee experience?

We are looking for a Front Office professional to become a key point of contact for our employees, providing direct HR support and delivering an excellent service experience.

What will you do?

• Provide direct support to employees regarding HR-related question
• Manage and follow up on employee service tickets, ensuring SLA compliance
• Support employees with benefits, payments, vacations, account access, and general HR inquiries
• Provide professional support in challenging customer-service situations Identify opportunities to improve and innovate HR processes Work closely with HR processes and practices coming from the U.S., with the opportunity to adapt and improve them locally

What are we looking for?

• Bachelor’s degree in Business Administration or a related field Advanced English Experience with HR systems, Microsoft Office, and Excel Excellent communication skills Strong customer-service mindset Proactive, solution-oriented, and comfortable proposing improvements Ability to remain professional and composed when handling difficult situations or dissatisfied internal customers

Skills

• HR Process Knowledge
• Continuous Improvement
• Data Analysis
• HR Administration
• Customer Focus
• Cross-Functional Understanding
• Document Control
• HRIS
• Knowledge Management
• Employee Lifecycle Management