Front Desk Agent

Hyatt Hotels Corporation; Ciudad de México; Vor Ort; MXN 180.000 - 260.000; Vollzeit

Zusammenfassung

The Standard, Mexico City is seeking a Front Desk Agent to be the first greeting and the last farewell for every guest journey. You will balance operational excellence with warmth, anticipation, and genuine care to shape a seamless arrival and departure experience.

Bring previous front office or guest services experience, strong communication skills, and fluency in English and Spanish to create memorable stays in a luxury hospitality setting at a premier Mexico City location.

Qualifikationen

• Experience in Front Office, guest services, hospitality, luxury hotels, or customer-facing environments.
• Strong passion for creating memorable guest experiences and personalized service.
• Experience with Opera PMS or similar property management systems is preferred.
• Excellent communication and interpersonal skills with the ability to connect with diverse guests.
• Fluency in English and Spanish.

Aufgaben

• Welcome guests with warmth and personalized service reflecting The Standard's spirit.
• Execute check-in and check-out efficiently with meticulous attention to detail.
• Identify VIP and returning guests to tailor service throughout their stay.
• Create memorable experiences through thoughtful gestures and anticipation of needs.
• Manage room assignments based on availability and guest preferences.
• Maintain accurate guest information in Opera and other systems.
• Process guest accounts, payments, and authorizations per hotel policy.
• Coordinate with Housekeeping on status updates and requests.
• Record and follow up on guest requests and feedback for prompt resolution.
• Communicate with Front Office leadership and other departments to ensure smooth operations.
• Ensure clear shift handovers between team members.
• Promote upselling and cross-selling aligned to guest profiles.
• Handle concerns with empathy, professionalism, and urgency.
• Escalate complex matters appropriately while maintaining service excellence.
• Act as an ambassador of The Standard's culture and service philosophy.

Kenntnisse

Warmth

Attention to detail

Excellent communication

Bilingual English/Spanish

Customer-focused

Tools

Opera PMS

Jobbeschreibung

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

We're looking for a Front Desk Agent to be the first hello and the final farewell of every guest journey. We're searching for someone who combines genuine warmth, attention to detail, and a natural ability to connect with people. This role is essential in creating seamless arrivals, memorable stays, and effortless departures while bringing The Standard's distinctive personality to life through every interaction.

The Opportunity

At The Standard, we believe hospitality is more than a transaction. It's about creating moments, building connections, and making people feel like they're exactly where they belong. We're looking for someone who understands that a smooth check-in is important, but a memorable welcome is what guests truly remember. Someone who can balance operational excellence with personality, anticipation, and genuine care. As a Front Desk Agent, you'll play a key role in shaping the guest experience from the very first interaction to the final goodbye.

What You'll Do

• Welcome guests with a warm, genuine, and personalized approach that reflects the spirit of The Standard.
• Execute check-in and check-out procedures efficiently, accurately, and with exceptional attention to detail.
• Identify VIP guests, returning guests, and special preferences to ensure personalized service throughout their stay.
• Create memorable experiences through thoughtful gestures, anticipation of guest needs, and authentic human connection.
• Manage room assignments according to availability, guest preferences, operational priorities, and special requests.
• Maintain accurate and up-to-date guest information within Opera and other operational systems.
• Process guest accounts, payments, charges, and authorizations in accordance with hotel policies and procedures.
• Coordinate closely with Housekeeping regarding room status updates, arrivals, departures, and special requests.
• Record, track, and follow up on guest requests, concerns, and feedback to ensure prompt resolution.
• Communicate effectively with Front Office leadership, Guest Experience, and other departments to ensure seamless operations.
• Ensure clear, complete, and accurate shift handovers between team members.
• Promote upselling and cross-selling opportunities tailored to each guest's profile and preferences.
• Handle guest concerns with empathy, professionalism, and a sense of urgency.
• Resolve routine operational situations independently while escalating more complex matters when appropriate.
• Act as an ambassador of The Standard's culture, values, and service philosophy at every stage of the guest journey.

What You'll Bring

• Previous experience in Front Office, guest services, hospitality, luxury hotels, or customer-facing environments.
• Strong passion for creating memorable guest experiences and delivering personalized service.
• Experience working with Opera PMS or similar property management systems is preferred.
• Excellent communication and interpersonal skills with the ability to connect naturally with diverse guests.
• Strong organizational skills and attention to detail.
• Ability to remain composed, professional, and solution-oriented in fast-paced environments.
• Confidence handling guest requests, concerns, and service recovery situations.
• Fluency in English and Spanish.

A charismatic, approachable, and service-driven personality that feels right at home at The Standard.

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