Night Manager

Hyatt Hotels Corporation; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

The Standard, Mexico City, part of Hyatt Hotels Corporation, seeks an experienced Night Manager to lead the overnight operation and ensure a seamless guest experience after hours. You will be the face of the hotel during night shifts, coordinate with departments, and handle late arrivals with discretion and energy.

Candidates should be calm under pressure, with strong leadership, problem-solving, and multilingual communication skills in English and Spanish.

Qualifications

• Previous experience in a Night Manager or similar hotel leadership role.
• Experience in luxury lifestyle hotel or high-energy hospitality environment.
• Fluency in English and Spanish.

Responsibilities

• Lead the hotel''s overnight operation, ensuring a smooth and memorable guest experience.
• Act as the senior point of contact for guests, colleagues, and overnight partners.
• Handle guest requests, concerns, and unexpected situations with professionalism and good judgment.
• Coordinate with Front Office, Housekeeping, Security, Engineering, and F&B teams.
• Oversee late arrivals, VIP guests, room moves, wake-up calls, and early departures.
• Ensure all overnight procedures, safety protocols, and security standards are followed.
• Review daily reports and operational logs for accuracy and continuity.
• Support the Night Audit process and ensure proper recording of transactions.
• Complete thorough handovers to the morning team.

Skills

Night leadership

Overnight operations

Guest service

Team motivation

Safety awareness

Education

Hospitality training or degree preferable

Tools

Front Office systems

Security procedures

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we\'re bringing our unmistakable energy to Latin America.

We\'re looking for a Night Manager to take charge after dark and ensure the hotel runs smoothly, safely, and with the unmistakable spirit of The Standard. We\'re searching for someone calm under pressure, naturally resourceful, and able to turn unexpected moments into seamless guest experiences.

The Opportunity

At The Standard, the night has its own rhythm.

As our Night Manager, you\'ll be the face of the hotel after hours -leading the overnight operation, supporting our guests and colleagues, and making sure every detail is handled with confidence, discretion, and a little personality. From late-night arrivals to early-morning departures, you\'ll help create a stay that feels effortless around the clock.

What You\'ll Do

• Lead the hotel\'s overnight operation, ensuring a smooth and memorable guest experience.
• Act as the senior point of contact for guests, colleagues, and overnight partners.
• Handle guest requests, concerns, and unexpected situations with professionalism and good judgment.
• Coordinate with Front Office, Housekeeping, Security, Engineering, and Food & Beverage teams.
• Oversee late arrivals, VIP guests, room moves, wake-up calls, and early departures.
• Ensure all overnight procedures, safety protocols, and security standards are followed.
• Review daily reports, operational logs, and financial information with accuracy.
• Support the Night Audit process and ensure all transactions are properly recorded.
• Complete thorough handovers to the morning team, ensuring continuity across shifts.
• Lead, support, and motivate overnight colleagues, creating a calm and confident working environment.
• Identify opportunities to improve the guest experience and the way the hotel operates after dark.

Qualifications

What You\'ll Bring

• Previous experience in a Night Manager, Duty Manager, Front Office Manager, or similar hotel leadership role.
• Experience in a luxury lifestyle hotel or high-energy hospitality environment.
• Strong knowledge of Front Office and overnight hotel operations.
• Calm decision-making skills and the ability to manage multiple priorities independently.
• Excellent communication, leadership, and problem-solving abilities.
• A natural instinct for hospitality and a genuine interest in people.
• Strong attention to detail, without losing sight of the bigger picture.
• Fluency in English and Spanish, with the ability to confidently engage with an international clientele.
• Flexibility to work overnight shifts, weekends, and holidays.
• A confident, curious, and personable approach that feels right at home at The Standard.

If you know how to keep the energy going after dark, stay cool when the unexpected happens, and make every guest feel looked after at any hour, we\'d love to hear from you.

Hyatt Regency Bellevue on Seattle\'s Eastside | Bellevue , WA , US

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