Fraud Prevention & Validation Specialist

Payjoy; Ciudad de México; Presencial; MXN 279.000 - 390.600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Company-funded Health and dental plan

Life insurance

Monthly grocery coupons

Catered lunches

Professional Development perk

Co-working Travel perk

Descripción de la vacante

Payjoy is looking for a Fraud Prevention Representative in Mexico City to ensure the security and integrity of customer transactions. The successful candidate will analyze fraud vectors, collaborate with teams across multiple countries, and provide empathetic support to customers while solving disputes.

This role requires strong communication skills, a background in customer service, and the ability to work under pressure. Payjoy offers competitive benefits, making it a great place for those looking to grow and contribute in a meaningful way.

Formación

• Basic level of English is required.
• Previous experience in customer service or support in sales or the financial sector for at least one year.
• Ability to handle difficult situations under pressure.

Responsabilidades

• Real-time evaluation of identity documents for suspicious sales.
• Prevent identity theft and fraud by accurately reporting incidents.
• Manage and resolve customer disputes related to banking transactions.

Conocimientos

Communication skills

Customer service skills

Problem-solving abilities

Educación

Partially or completed technical or university studies in Business Administration, Communications, or similar

Herramientas

Microsoft Office

Descripción del empleo

Payjoy is looking for a Fraud Prevention Representative in Mexico City to ensure the security and integrity of customer transactions. The successful candidate will analyze fraud vectors, collaborate with teams across multiple countries, and provide empathetic support to customers while solving disputes.

This role requires strong communication skills, a background in customer service, and the ability to work under pressure. Payjoy offers competitive benefits, making it a great place for those looking to grow and contribute in a meaningful way.