Fraud & Payment Specialist

Envato; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A creative technology company is seeking a Fraud & Payment Specialist to analyze fraud alerts and handle finance-related inquiries. The ideal candidate should have e-commerce experience and be proficient in English and Spanish. This role offers remote flexibility, a unique travel benefit, and various other perks such as private health insurance and a learning budget.

Servicios

Flexible Working

Work from Anywhere

Unique travel benefit

Connection Budget

Learning Budget

Home Office Allowance

Wellbeing program

Volunteer Leave

Parental Leave

Christmas Bonus

Grocery tickets

5% Saving Funds

Private Health Insurance

Unlimited Ebooks

Formación

• Experience in analyzing fraud alerts and applying necessary actions.
• Ability to handle finance-related tickets and customer queries.
• Strong communication skills in English and Spanish.

Responsabilidades

• Analyze fraud alerts and disable fraudulent accounts.
• Work with payment providers to dispute claims.
• Advise users on fraud-triggering actions.

Conocimientos

Online E-commerce experience

Experience working in a Fraud Analyst role

Fraud-related tools: Falcon, Riskified, Kount

Chargeback system understanding

Understanding of SQL

Computer literacy

Excellent English and Spanish communication

Descripción del empleo

About Us

At Envato, everything we do is about empowering creatives to thrive.

We're here to help creatives bring their ideas to life, supercharge their workflows, and equip them with an unparalleled toolkit they can use anywhere. With unlimited access to world-class assets, innovative AI tools, and hands-on tutorials, we deliver what creatives need today - and are continually evolving our offering. As AI transforms the creative landscape, we’re committed to building what’s next for the future.

We’re a purpose-driven company and certified B Corp. We’ve long embraced flexible, inclusive ways of working and we’re proud of the connected culture we’ve built across our global team. Our values: Community Spirit, Build Our Future, Embrace Diversity, Make It Happen, and Make Envato Proud, guide everything we do, shaping how we work, grow, and succeed.

You can read more about us on our blog, including news of our acquisition by Shutterstock Inc in 2024.

About the role

The Fraud & Payment Specialist is responsible for dealing with fraud risks arising from business activity, answering finance-related support tickets, chargebacks and PayPal disputes.

What you'll be doing

• Analyzing fraud alerts raised by the system and applying required actions such as disabling fraudulent buyers and authors.
• Working with payment provider's resolution centers to dispute claims where necessary.
• Advising users when fraud-triggering actions had been applied.
• Answering ad hoc finance, support and fraud-related tickets raised by users.
• Work collaboratively with support to improve processes related to finance.
• Replying to author’s/customer’s queries regarding payments.
• Sharing and collaborating with other team members as well as the wider Envato team members.

About you

• Online E-commerce experience.
• Nice to have: Experience working in a Fraud Analyst role.
• Previous experience with fraud-related tools: Falcon, Riskified, Kount, or similar.
• Understanding the chargeback system with banks.
• Nice to have: an understanding of SQL.
• Intermediate level of computer literacy and Excel knowledge.
• Excellent English and Spanish in both written and verbal communication.

Life at Envato

• Flexible Working: remote-first with flexibility for you to manage work and life as you need.

• Work from Anywhere: apply to work in another location for up to 3 months per calendar year.

• Conoce Mexico: a unique travel benefit for you to explore and visit new places across Mexico.

• Connection Budget: an annual budget to connect with the team IRL where and when possible.

• Learning Budget - Study leave and an annual budget for you to put towards your learning and development.

• Home Office Allowance: contribution towards your set-up and a monthly allowance to support work from home costs.

• Wellbeing: access to a holistic assistance program that provides support in many areas of life and health.

• Volunteer Leave: 2 days per calendar year to volunteer and give back to the community.

• Parental Leave: 20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave.

• Christmas Bonus, Paid Holidays and Holiday Bonus: we offer 30 days paid in December, you will have 12 days vacation in the first year, and you will earn 100% of holiday bonus.

• Grocery tickets: we offer you a monthly amount of 5% (subject to the legal cap) in food vouchers, which can be used in markets, pharmacies and more.

•5% Saving Funds (fondo de ahorro).

• Private Health Insurance (SGMM).

•Unlimited Ebooks.

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Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on lived experience, so if you’re keen to apply and need reasonable adjustments please let us know.

We appreciate the time you’ve taken to apply to Envato and we're committed to responding to every applicant.

#Guadalajara