Field Services Audio Visual Technician

Cognizant; Ciudad de México; Presencial; MXN 300.000 - 500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Descripción de la vacante

Cognizant is hiring a Field Services Audio Visual Technician in Mexico City to provide on-site support for conference rooms, collaboration platforms, and workplace technology infrastructure. You will handle installation, configuration, troubleshooting, maintenance, and operational support of AV equipment.

Requires 4–8 years of experience and expertise with Teams Rooms, video conferencing, and related devices.

Formación

• Hands-on experience supporting audio visual systems, conference rooms, and workplace technologies.
• Strong knowledge of Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays, and control panels.
• Experience troubleshooting computers, operating systems, software applications, and peripheral devices.
• Strong problem-solving, communication, customer service, and coordination skills.
• Ability to work independently and collaborate with users, internal teams, vendors, and service providers.

Responsabilidades

• Provide onsite AV support for conference rooms and events.
• Maintain and troubleshoot AV equipment and collaboration systems.
• Configure Teams Rooms and other platforms.
• Coordinate with vendors for escalations and repairs.
• Document incidents and changes accurately.

Conocimientos

Audio Visual

Teams Rooms

Troubleshooting

Customer Service

Collaboration

Herramientas

Crestron

Cisco

Poly

Descripción del empleo

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients asa Field Services Audio Visual Technician

Torre Jose Cuervo (No. 800 Calle Guillermo Gonzalez Camarena)

Job Summary

The Field Services Audio Visual Technician provides onsite technical support for conference room technologies, collaboration platforms, audio visual systems, end‑user devices, and workplace technology infrastructure. This role is responsible for the installation, configuration, troubleshooting, maintenance, and operational support of audio visual equipment. The technician ensures reliable technology performance, delivers excellent customer service, and minimizes disruption to business operations.

Experience : 4 to 8 years

Key Responsibilities

• Audio Visual & Collaboration Support
• Support and maintain audio visual conferencing systems, telepresence solutions,
• meeting room panels, and collaboration technologies.
• Troubleshoot and resolve audio, video, display, microphone, camera, and
• connectivity issues.
• Provide break-fix support for conference room equipment and integrated AV
• systems.
• Test video conferencing rooms before scheduled meetings, executive presentations,
• and business events.
• Configure and support Microsoft Teams Rooms and other collaboration platforms.
• Provide technical support for live events, executive presentations, town halls, and
• hybrid meetings.
• Coordinate with vendors and third‑party service providers for escalations,
• equipment repairs, and replacements.
• Troubleshooting knowledge on network related issues
• Experience working on Crestron, Cisco, Poly gears and able to troubleshoot device
• functions
• Provide onsite support for local infrastructure, network equipment, and workplace
• technology devices.
• Maintain accurate records of incidents, service requests, equipment changes, and
• completed activities.
• Follow established service procedures, security requirements, safety standards,
• and agreed service‑level timelines.

Skills & Experience

• Hands‑on experience supporting audio visual systems, conference rooms, and
• workplace technologies.
• Strong knowledge of Microsoft Teams Rooms, video conferencing platforms,
• cameras, microphones, displays, and control panels.
• Experience troubleshooting computers, operating systems, software applications,
• and peripheral devices.
• Strong problem-solving, communication, customer service, and coordination skills.
• Ability to support business events and quickly resolve technical issues with minimal
• operational disruption.
• Ability to work independently and collaborate effectively with users, internal teams,
• vendors, and service providers.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe than our culture make us stronger!

#BeCognizant #IntuitionEngineered