Field Service Technican

ASSA ABLOY Entrance Systems; Región Centro; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Flexible work environment

Opportunity for empowerment and innovation

Career development

Job summary

A leader in the door and docking industry is seeking a Technical Service Specialist in Guadalajara, Jalisco. This on-site role requires experience in mechanical and electrical systems, with responsibilities including customer interfacing, installations, and technical documentation. Ideal candidates will have three or more years of experience in a technical support role, preferably in manufacturing. This position offers a flexible work environment and the chance to be part of a global team.

Qualifications

• Three+ years experience in a technical support role.
• Experience in a manufacturing setting is preferred.
• Working knowledge of mechanics and industrial controls is required.

Responsibilities

• Interfacing with customers for troubleshooting and product functionality.
• Traveling to customer locations for installations and repairs.
• Documenting data obtained during technical service activities.

Skills

Mechanical systems knowledge

Electrical systems knowledge

Customer service skills

Troubleshooting skills

Travel readiness

Education

Certification in mechanical or electrical systems

Tools

PLC

VFD drives

PLCs

Industrial controls

Job description

Overview

Technical Service Specialist with previous industrial mechanical experience needed to support industrial doors. This is an on-site role in Guadalajara and requires up to 50% travel to customer sites.

Responsibilities

• Interfacing with customers via phone and email for troubleshooting and product functionality
• Traveling to customer locations for installations, assessments and repairs
• Documenting data obtained during all technical service activities

What we are looking for

• Certification in mechanical or electrical systems or equivalent work experience
• Three+ years experience in a technical support role, preferable in a manufacturing setting
• Working knowledge of/experience with mechanics, electrical panels, VFD drives, PLCs and industrial controls

4Front Engineered Solutions is a leader in the door and docking industry. This role supports High Performance Doors, under the brand names Dynaco, Albany, and TKO.

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
• Innovation: You embrace challenges and want to drive ambitious change.
• Integrity: You are results-oriented, reliable, straightforward and value being treated accordingly.

Location: Guadalajara, Jalisco, Mexico